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Last updated by Carlos Rojas 2 months ago.

Assigned support staff: Carlos Rojas.

Author Posts
August 13, 2019 at 2:29 am #4384363

benM-13

I am trying to: update WPML table of translation jobs by clicking the button which appears in the WP back end

Link to a page where the issue can be seen: Back end of senseistar.com

I expected to see: the situation resolve and the error box disappear

Instead, I got: the box is still there

August 13, 2019 at 10:46 am #4387107

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- I suspect this might be just a false positive and the warning message just got stuck in the backend. For this reason I would like to ask you to follow this steps:
- Create a full copy of the site before making any change.
- Update all outdated plugins and themes.
- Flush any cache memory that might exists.
- Go to WPML -> Support -> Troubleshooting link -> Apply the troubleshooting steps highlighted in the attached image.

If the issue persists then connect to the database, look for the table that ends in '_options' -> Search and delete this message.

Could you tell me the results of the steps above?

2.- Please increase the PHP Memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

- Add it above the line /* That's all, stop editing! Happy blogging. */

Kind regards,
Carlos