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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Raja Mohammed 1 year, 6 months ago.

Assigned support staff: Raja Mohammed.

Author Posts
January 17, 2019 at 4:20 am #3100518

brynnC

I am trying to:

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

Some taxonomies in your site are forced to be untranslatable. This is causing a problem when you're trying to run a multilingual WooCommerce site.

A plugin or the theme are probably doing this.

What you can do:

1. Temporarily disable plugins and see if this message disappears.

2. Temporarily switch the theme and see if this message disappears.

It's best to contact WPML support, tell that you're getting this message and offer to send a Duplicator copy of the site. We will work with the theme/plugin author and fix the problem for good. In the meanwhile, we'll give you a temporary solution, so you're not stuck.

January 17, 2019 at 9:07 am #3100938

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,
Welcome to our forum, I will help you with your issue.

The issue is more likely related to translation rules for specific taxonomy are set in wpml-config.xml in your theme.

To identify the issue would like to request temporary access (wp-admin and FTP) to your test site to take a better look at the issue. Could you please indicate me how to replicate this behavior?

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

If you don't see the form below, pelase don't add your credentials as they will be publicly exposed: hidden link

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Best regards,
Raja

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