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Last updated by Marcos Vinicios Barreto 1 month ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
September 17, 2019 at 3:43 pm #4589847

jasonK-8

Tell us what you are trying to do?
I am trying to translate all my pages on the site to french.

Is there any documentation that you are following?
I looked online but could not find a solution.

Is there a similar example that we can see?
For example, I try to translate the home page and when i click on translate all I get is one box to translate(Home), the rest of the text does not show up

What is the link to your site?
hidden link

September 18, 2019 at 9:35 pm #4600015

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I most likely happens because your homepage are using custom Elementor modules bundled with your theme that is not translation ready yet. In any case I am only able to confirm it with a further look in your WordPress Dashboard, for that, please consider:

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

The topic ‘[Closed] WPML not showing all fields to translate in elementor’ is closed to new replies.