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Tagged: Exception
This topic contains 73 replies, has 0 voices.
Last updated by Shekhar Bhandari 1 month ago.
Assisted by: Shekhar Bhandari.
| Author | Posts |
|---|---|
| February 6, 2026 at 9:58 am #17798905 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, I don't think there will be any errors with the import. Regarding the numbers it looks like you have deleted some content and leftovers, you can manually remove them and fix it. Thanks |
| February 6, 2026 at 10:52 am #17799196 | |
|
nas-luxuryR |
Thanks so much for your help and support. |
| February 7, 2026 at 8:08 am #17801686 | |
|
nas-luxuryR |
Hi, Good day! The same issue is there like yestersay. Can you please check? Thanks |
| February 9, 2026 at 4:21 am #17803638 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, It looks like when the import was done, automatic translations wasn't triggered resulting in the current state, To get a better understanding, I suggest sharing a backup of your wp-content folder and your database. You can zip the files and send them to me via Google Drive. With these, I can set up a local copy of your site and take a closer look at the issue. Look forward to your reply. Thanks |
| February 9, 2026 at 5:52 am #17803725 | |
|
nas-luxuryR |
Hi, Good morning! Can I provide staging site. Is that ok? |
| February 9, 2026 at 5:53 am #17803726 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, More than staging site, I suggest sharing a backup of your wp-content folder and your database. You can zip the files and send them to me via Google Drive. With these, I can set up a local copy of your site and take a closer look at the issue. Thanks |
| February 9, 2026 at 6:13 am #17803738 | |
|
nas-luxuryR |
I have checked with my manager. As per our company policy, I can't provide those details. Can you please check with the staging site and help me to solve the issue asap. |
| February 9, 2026 at 6:56 am #17803849 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, I can try to see if we can fix with staging sites, I have enabled the private reply for you, please send the staging details in the next private reply. Also, while you import the products, are you deleting the existing products? or are you updating the products everyday? Can I know more about this daily import schedule? Look forward to your reply. Thanks |
| February 9, 2026 at 7:30 am #17803864 | |
|
nas-luxuryR |
Can you please give me the email id for creating user for staging site? |
| February 9, 2026 at 7:40 am #17803875 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, You can use shekhar.b@onthegosystems.com Thanks |
| February 9, 2026 at 7:51 am #17803900 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, The login shows "You don't have permission to access this page." Thanks |
| February 9, 2026 at 8:03 am #17803948 | |
|
nas-luxuryR |
can you try again |
| February 9, 2026 at 8:31 am #17803985 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello, I can see two issues here. The first is the message displayed in WPML → Translation Dashboard:
To investigate this further, I would need to escalate the case to our second-tier support team. Unfortunately, this type of issue cannot be properly debugged on staging environments. Regarding the property translations, this should not cause additional issues. Please try the following steps and let me know if they help: - Go to WPML → Translation Management. Also, if possible can you please try to import just one post and see if works properly? I look forward to your reply. Thanks |
| February 9, 2026 at 8:51 am #17804055 | |
|
nas-luxuryR |
this needs to be done in staging site? |
| February 9, 2026 at 8:52 am #17804059 | |
|
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, You can perform this in live site. Thanks |