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This topic contains 73 replies, has 0 voices.

Last updated by Shekhar Bhandari 1 month ago.

Assisted by: Shekhar Bhandari.

Author Posts
February 6, 2026 at 9:58 am #17798905

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I don't think there will be any errors with the import. Regarding the numbers it looks like you have deleted some content and leftovers, you can manually remove them and fix it.

Thanks

February 6, 2026 at 10:52 am #17799196

nas-luxuryR

Thanks so much for your help and support.
Have a good day!

February 7, 2026 at 8:08 am #17801686

nas-luxuryR

Hi, Good day!

The same issue is there like yestersay. Can you please check?
hidden link and other translated sites.

Thanks

February 9, 2026 at 4:21 am #17803638

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

It looks like when the import was done, automatic translations wasn't triggered resulting in the current state, To get a better understanding, I suggest sharing a backup of your wp-content folder and your database. You can zip the files and send them to me via Google Drive. With these, I can set up a local copy of your site and take a closer look at the issue.

Look forward to your reply.

Thanks

February 9, 2026 at 5:52 am #17803725

nas-luxuryR

Hi, Good morning!

Can I provide staging site. Is that ok?

February 9, 2026 at 5:53 am #17803726

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

More than staging site, I suggest sharing a backup of your wp-content folder and your database. You can zip the files and send them to me via Google Drive. With these, I can set up a local copy of your site and take a closer look at the issue.

Thanks

February 9, 2026 at 6:13 am #17803738

nas-luxuryR

I have checked with my manager. As per our company policy, I can't provide those details. Can you please check with the staging site and help me to solve the issue asap.
Thanks, waiting for your reply.

February 9, 2026 at 6:56 am #17803849

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I can try to see if we can fix with staging sites, I have enabled the private reply for you, please send the staging details in the next private reply.

Also, while you import the products, are you deleting the existing products? or are you updating the products everyday? Can I know more about this daily import schedule?

Look forward to your reply.

Thanks

February 9, 2026 at 7:30 am #17803864

nas-luxuryR

Can you please give me the email id for creating user for staging site?
thanks

February 9, 2026 at 7:40 am #17803875

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

You can use shekhar.b@onthegosystems.com

Thanks

February 9, 2026 at 7:51 am #17803900

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The login shows "You don't have permission to access this page."

Thanks

February 9, 2026 at 8:03 am #17803948

nas-luxuryR

can you try again

February 9, 2026 at 8:31 am #17803985

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello,

I can see two issues here.

The first is the message displayed in WPML → Translation Dashboard:

293 items couldn't be completed due to an unexpected error. Try resending them for translation. If the issue continues, contact WPML support.

To investigate this further, I would need to escalate the case to our second-tier support team. Unfortunately, this type of issue cannot be properly debugged on staging environments.

Regarding the property translations, this should not cause additional issues. Please try the following steps and let me know if they help:

- Go to WPML → Translation Management.
- Select all properties and send them for automatic translation.
- Keep the wp-admin panel open while translations are being sent and received.
- Once translations are completed, check whether the site is functioning correctly.

Also, if possible can you please try to import just one post and see if works properly?

I look forward to your reply.

Thanks

February 9, 2026 at 8:51 am #17804055

nas-luxuryR

this needs to be done in staging site?

February 9, 2026 at 8:52 am #17804059

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

You can perform this in live site.

Thanks