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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 38 replies, has 3 voices.

Last updated by Long Nguyen 1 year ago.

Assisted by: Long Nguyen.

Author Posts
March 28, 2023 at 6:16 am #13345471

poonyalidP Site owner

I’m waiting for your update.

Today I just install WPML plugin update to latest version but still not fix.

Can I uninstall and reinstall WPML plugin again?

Thanks

March 28, 2023 at 9:28 am #13347257

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi there,

I'm Long from the WPML support team and I will take care of this ticket.

From what I can see on your site, the product "*New* SHIRT – ELISTAR10" in the English language is a duplicate product, so if you want to translate it, please switch the language to English > edit the product and click on the button "Translate Independently", kindly check this screenshot hidden link

Then switch the language to Thai > edit the product > make a small change to the product title and let the automatic translation do the rest.

If it does not help, I recommend trying again with a minimal environment:
- Deactivate all plugins except WPML, WooCommerce and their addons
- Switch to a standard theme of WordPress

and run the troubleshooting buttons in WPML > Support > Troubleshooting:
- [Products] Synchronize posts taxonomies
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML tables collation
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
- Fix terms count
- Fix post type assignment for translations

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: 
https://wordpress.org/plugins/duplicator/

If you want to install WPML, please create a backup for your site first and go to Plugins > Deactivate WPML > Delete and reinstall it.

Look forward to your reply.
Thanks

March 29, 2023 at 4:27 pm #13360447
poonyalidP

Hi,

Today I increase more CPU x 4 cores and RAM x 4 GB to the server.

I found that the blank page problem is gone. I can load all WPML multilingual page.

But I found this error. Please see illustrated.

Also the pending translating job there. Seem waiting and not auto translate.

I have not run the troubleshooting yet.

I found more problem for some products.

When I edit a product in Thai, it says this is the duplicate of Eng and have key locked.
Then I switch to Eng version, but it also says this is duplicate of Thai version. Also have key locked.

It also show that you are editing this product which is in the auto translate process.... something like that.

Really confuse.

Please help check.
Thanks.

New threads created by Long Nguyen and linked to this one are listed below:

https://wpml.org/forums/topic/split-wpml-not-translate/

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March 30, 2023 at 2:14 am #13362999

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Thank you for your feedback.

We can handle one issue per ticket only so if you have another issue/question, please create a new ticket for that. I can help you to split this ticket into a new one and we can discuss the issue with WPML > Translations page there.

You said: "When I edit a product in Thai, it says this is the duplicate of Eng and have key locked. Then I switch to Eng version, but it also says this is duplicate of Thai version. Also have key locked."

Can you please let me know which product you are editing? And please share some screenshots of this issue.

I can edit a product and switch to the English language to click on the button "Translate Independently" as well, please check this screenshot hidden link

Look forward to your reply.
Thanks

March 31, 2023 at 4:56 am #13371953

poonyalidP Site owner

Hi,

Please see sample this product "PANTS BWS325"
hidden link

BWS325 TH.JPG
BWS325 Eng.JPG
March 31, 2023 at 7:52 am #13372911

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Thank you for your feedback.

I see the issue, please go to WPML > Support > Troubleshooting > Click on some buttons below and check if the issue is resolved.
- [Products, Variations] Synchronize posts taxonomies
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML tables collation
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
- Fix terms count
- Fix post type assignment for translations
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: 
https://wordpress.org/plugins/duplicator/

Or you can manually set the language of the product by following the documentation https://wpml.org/faq/how-to-link-already-translated-pages/

Look forward to your reply.
Thanks

April 1, 2023 at 5:37 pm #13381667

poonyalidP Site owner

Hi,

I run all the troubleshoot but still not fix.

Please help.

April 1, 2023 at 5:51 pm #13381673

poonyalidP Site owner

Hi,

Many products seem to be fixed. Let me recheck more and I'll update you soon.

But the translation job still not load with same error.

Thanks.

April 2, 2023 at 2:19 pm #13384597

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I'm waiting for your feedback.

Regarding the issue with translation jobs are not loaded, please discuss this issue in the ticket https://wpml.org/forums/topic/split-wpml-not-translate/

Look forward to your reply.
Thanks

The topic ‘[Closed] WPML not translate’ is closed to new replies.