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Last updated by Noman 2 months, 2 weeks ago.

Assigned support staff: Noman.

Author Posts
August 6, 2019 at 8:41 am #4345419

ipdtT

Tell us what you are trying to do? I'm trying to install WPML. As soon as I activate it (WPML Multilingual CMS), the website crashes.
I'm using the Argenta theme. And also a plugin called "Advanced Custom Fields PRO" - which i think is not compatible with WPML.
I can´t share debug information because the plugin WPML is not activate.

What is the link to your site? hidden link

August 6, 2019 at 9:41 am #4345813

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please follow below steps and let me know how it goes?

1. Please make sure minimum requirements for WPML meet:
https://wpml.org/home/minimum-requirements/

2. Please make sure your theme is WPML compatible. Here is our compatible theme list. You can search your theme in this list. https://wpml.org/documentation/theme-compatibility

3. Also make sure you are using an updated version of the theme and plugins.

4. Please add the debug report in the Debug Information box. I have also enabled debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/
5. Please delete all sorts of caches on your site / server cache (if any) / plugin cache / CDN cache (if any), clear browser cache and see if this resolves your issue.

6. If still issue persists, please check for a possible theme and plugin conflict. To do that you can switch back to any default theme (e.g. Twenty Seventeen theme), Disable all plugins except WPML and see if this issue goes away with default theme and only WPML activated?

Thank you

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