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This topic contains 18 replies, has 2 voices.

Last updated by phamH 3 months, 3 weeks ago.

Assigned support staff: Radu.

Author Posts
March 11, 2020 at 4:26 pm #5665275

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey,

Can you try to do the migration, please? I checked again all the settings of the website I created and everything should work just fine this time.

Thanks,
Radu

March 12, 2020 at 1:42 am #5667331

phamH

Hey,

Migration Failed

Maybe uploads folder too lagre (> 3Gb), or this site on server is not public (only working if edit file host).

Do you need my sFTP information?

March 16, 2020 at 10:11 am #5692099

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey,

I don't think that the SFTP information will help. The migration might fail due to some connection timeout. Even if I would have the SFTP access, I would follow the same steps as you did, in order to do the migration.

There's still one thing we can try. Please generate a duplicator package as presented here https://wpml.org/faq/provide-supporters-copy-site/, and send it to me. This way I'll be able to create a copy of your website and check the issue with the string from the top of the page.

You can exclude the media files from the package, in order to keep it small.

Thanks,
Radu

March 17, 2020 at 1:33 am #5697145

phamH

My issue is resolved by use Polylang now. Thank you!