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This topic contains 1 reply, has 2 voices.

Last updated by Riffaz 3 months, 1 week ago.

Assigned support staff: Riffaz.

Author Posts
July 10, 2019 at 11:33 am #4179491

bahaaF

Hellom,

I do not find the WPML Multilingual CMS, on my list even though I have installed it earlier and used it for my website. And when I try to upload it again, I get the wrong message see below:

Unpacking the package…

Installing the plugin…

Destination folder already exists. /home/2/m/myenergyeducatio/www/wp-content/plugins/sitepress-multilingual-cms/

Plugin installation failed.

in a way I can't find the whole WPML plugin ?

can you help with problem ?

July 10, 2019 at 12:42 pm #4180319

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

This means that you already have the plugin installed partially or corepted.
Please using your FTP or cPanel, go to yoursite.com/wp-content/plugins/ and delete the folder named "sitepress-multilingual-cms"
Then try to install.
You will be able to install.

Let me know how it goes.

Regards,
Riffaz.