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Last updated by Riffaz 11 months ago.

Assigned support staff: Riffaz.

Author Posts
July 10, 2019 at 11:33 am #4179491



I do not find the WPML Multilingual CMS, on my list even though I have installed it earlier and used it for my website. And when I try to upload it again, I get the wrong message see below:

Unpacking the package…

Installing the plugin…

Destination folder already exists. /home/2/m/myenergyeducatio/www/wp-content/plugins/sitepress-multilingual-cms/

Plugin installation failed.

in a way I can't find the whole WPML plugin ?

can you help with problem ?

July 10, 2019 at 12:42 pm #4180319


Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)


Thank you for contacting WPML support.

This means that you already have the plugin installed partially or corepted.
Please using your FTP or cPanel, go to and delete the folder named "sitepress-multilingual-cms"
Then try to install.
You will be able to install.

Let me know how it goes.