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This topic contains 18 replies, has 0 voices.

Last updated by Kor 1 month, 4 weeks ago.

Assisted by: Kor.

Author Posts
March 17, 2025 at 6:46 am #16822982

the-scientificC

WPML plugin increased the database size 10x, thus website stop working even I have setup the project on new server and still it's crashing, so could you please check why this is impacting and let us know how to fix this isssue?

New staging server:: hidden link

March 17, 2025 at 6:49 am #16822986

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Both your staging site is not working for me. Could you please share FTP access here so that I could disable the WPML plugins manually?

March 17, 2025 at 7:05 am #16823075

the-scientificC

Yes, we are trying to run the server but unexpected server stoped and not working so let me know if you run any services which impact the website ?
looking forward to your feedback.

March 17, 2025 at 7:19 am #16823102

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. No, I did not do anything besides scanning the WP forms plugin for the strings as explained in the doc that I shared earlier. Could you please try deactivating 3rd party plugins one at a time to see which one is causing the issue?

March 17, 2025 at 8:07 am #16823295

the-scientificC

Our services are not working as some error in this code setting so I', asking if any servers run then let me know so that using cmd i can stop those services

March 17, 2025 at 8:53 am #16823473

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. There are no stop commands from our plugin. Maybe you can reach out to your hosting provider and ask them to check this out for you.

March 17, 2025 at 9:40 am #16823661

the-scientificC

let me upload my backup

March 17, 2025 at 10:12 am #16823766

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Let me know how it goes.

March 20, 2025 at 9:09 am #16838821

the-scientificC

@Kor
Hope you are doing well.

I don't know what happened after your changes my server crashed and moved the code on new server and on new server after open website after 1-2 minutes server crhased again. I'm debugging it, will let you know.

But new concern is that I moved the code on new local server but all things working but issue persist in WPML and getting error WPML could not load the config file.

wpml.jpg
March 20, 2025 at 10:59 am #16839527

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Please let me know how it goes. As for the error shown in your screenshot, please try the workaround suggested here https://wpml.org/errata/wpml-could-not-load-configuration-files-which-your-site-needs/ and see if it helps.

March 20, 2025 at 1:05 pm #16840146

the-scientificC

itadmin@tsckwebsite:~$ curl --version
curl 8.5.0 (x86_64-pc-linux-gnu) libcurl/8.5.0 OpenSSL/3.0.13 zlib/1.3 brotli/1.1.0 zstd/1.5.5 libidn2/2.3.7 libpsl/0.21.2 ( +libidn2/2.3.7) libssh/0.10.6/openssl/zlib nghttp2/1.59.0 librtmp/2.3 OpenLDAP/2.6.7
Release-Date: 2023-12-06, security patched: 8.5.0-2ubuntu10.6

I get the response from it team and they shared above detail where curl is already up todated so please check how to fix this issue on ubuntu server

Looking forward for your response.

March 20, 2025 at 1:46 pm #16840333

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Are you able to share access to that Website? I need to escalate this further to our 2nd Tier Support. Please keep a backup

March 20, 2025 at 2:00 pm #16840397

the-scientificC

I have setup the project on ubuntu local server which is not accessable.
and I can't sahre the detail as last time my website stoped working on server then I have to upload the backup and then site working. Before that website crashed and server crashed.

I can share anydesk access if this work for you.

March 20, 2025 at 2:18 pm #16840531

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

Once I get a copy of the website, I will try to upload it to our cloudways staging site and we'll check together and if the issue persists over there, I will escalate it directly to our 2nd Tier Support for further investigation.

March 21, 2025 at 3:53 pm #16845437

the-scientificC

hidden link

Server is getting back now, could you pelase check the depricated error apepar on plugin.

please check it and let me know how to fix this

Thanks

The topic ‘[Closed] WPML plugin increased the database size causing crash’ is closed to new replies.