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Last updated by Bobby 2 months, 1 week ago.

Assigned support staff: Bobby.

Author Posts
August 8, 2019 at 4:43 pm #4364807

Henk

I am trying to: update the plugin

Link to a page where the issue can be seen: hidden link

I expected to see: updated plugins

Instead, I got: Download failed! Please refresh the page and try again.

August 8, 2019 at 5:40 pm #4365193

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

This is most likely happening because you are currently using an older version for which is best to manually upgrade directly to the latest version

for this one time please try the following and let me know your results

to do a manual update please follow these steps:

https://wpml.org/downloads/

1. Backup your database – see for example: http://wordpress.org/extend/plugins/wp-db-backup/

2. Deactivate the existing WPML plugin and add-ons.

3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from you "wp-content/plugins" folder NOT the database records.

4. Download the updated plugins from our servers and upload them to the plugin directory.

5. Activate the WPML plugin and add-ons.

The topic ‘[Closed] WPML plugins do not update’ is closed to new replies.