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Last updated by Noman 5 months, 2 weeks ago.

Assigned support staff: Noman.

Author Posts
May 6, 2019 at 8:53 am

marijaR

I am trying to: Update WPML plugins

Link to a page where the issue can be seen: hidden link

I expected to see:

Instead, I got:

May 6, 2019 at 9:18 am #3746237

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. I have logged in to your site and tried to update plugin from Dashboard >> Updates page but it showing ‘Registration not valid’ issue as you can see in the attached screenshot. Could you please register your site again and follow below steps:

1. Please Login to your WPML account >> go to Sites page >> Remove your current site / domain from there >> and re-add your site >> it will give you New key which you can add back in your site: https://wpml.org/account/sites/

2. Please go to WP Dashboard >> Plugins >> Add new >> Commercial tab >> and try to update plugins from there.

3. If still issue persists, please update manually every WPML plugin with the latest ones downloaded from your account page. Then don't forget to clean the browser and server cache, as this sometimes happens due to cache.

To do a manual update please follow these steps:

1. Backup your database – see for example: http://wordpress.org/extend/plugins/wp-db-backup/

2. Deactivate the existing WPML plugin and add-ons.

3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from your "wp-content/plugins" folder, NOT the database records.

4. Download the updated plugins from our servers (https://wpml.org/account/downloads/) and upload them to the plugin directory.

5. Activate the WPML plugin and add-ons.

- Here is doc for more details:
https://wpml.org/faq/install-wpml/

Thank you

The topic ‘[Closed] WPML plugins won't update. Reason: undefined’ is closed to new replies.