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Welcome to WPML support forum.
Please apologize for the delay in answering. This is not usual in this forum. While one of my teammates takes care of your case I will provide you with the first debugging steps.
- Please go to WPML.org and at https://wpml.org/account/sites/ look for your current key and erase it.
- Create a new one with the new URL.
- Go to your plugins panel and click under "Register" button below WPML plugin.
- Click on the Unregistered button at the commercial page.
- Add your new key unchecking the "Keep wpml.org up-to-date about which theme and plugins I use" checkbox.
Does it work solve your issue ?
Maybe you'll find the next video helpful: hidden link