Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by Patrick 1 month, 2 weeks ago.

Assigned support staff: Bobby.

Author Posts
October 22, 2019 at 7:19 pm #4805169

Patrick

Tell us what you are trying to do?
Making my website run again without WPML errors

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link

When contacting the support, please copy and paste the following details:

==================================================
WPML Multilingual CMS 3.1.4 => Installed/Active
WPML CMS Nav Version n/a => Not installed/Not Active
WPML String Translation 2.0.4 => Installed/Active
WPML Sticky Links Version n/a => Not installed/Not Active
WPML Translation Management 1.9.3 => Installed/Active
WPML Translation Analytics Version n/a => Not installed/Not Active
WPML XLIFF Version n/a => Not installed/Not Active
WPML Media Version n/a => Not installed/Not Active
WooCommerce Multilingual Version n/a => Not installed/Not Active
JigoShop Multilingual Version n/a => Not installed/Not Active
Gravity Forms Multilingual Version n/a => Not installed/Not Active
CRED Frontend Translation Version n/a => Not installed/Not Active
Installer Version n/a => Not installed/Not Active
--------------------------------------------------
icl_translations count: 1052
setup_complete: false
setup_complete missing: true
default_language: ""
default_language_missing: true

active_languages:
Array
(
[0] => stdClass Object
(
[id] => 1
[code] => en
[english_name] => English
[major] => 1
[active] => 1
[default_locale] => en_US
[tag] => en-US
[encode_url] => 0
)

[1] => stdClass Object
(
[id] => 4
[code] => fr
[english_name] => French
[major] => 1
[active] => 1
[default_locale] => fr_FR
[tag] => fr-FR
[encode_url] => 0
)

)

icl_sitepress_settings (serialized):
a:46:{s:25:"icl_capabilities_verified";b:1;s:21:"interview_translators";i:1;s:34:"existing_content_language_verified";i:0;s:25:"language_negotiation_type";i:3;s:23:"theme_localization_type";i:1;s:14:"icl_lso_header";i:0;s:18:"icl_lso_link_empty";i:0;s:13:"icl_lso_flags";i:0;s:19:"icl_lso_native_lang";i:1;s:20:"icl_lso_display_lang";i:1;s:18:"sync_page_ordering";i:1;s:16:"sync_page_parent";i:1;s:18:"sync_page_template";i:1;s:16:"sync_ping_status";i:1;s:19:"sync_comment_status";i:1;s:16:"sync_sticky_flag";i:1;s:17:"sync_private_flag";i:1;s:16:"sync_post_format";i:1;s:11:"sync_delete";i:0;s:15:"sync_delete_tax";i:0;s:20:"sync_post_taxonomies";i:1;s:14:"sync_post_date";i:0;s:21:"sync_taxonomy_parents";i:0;s:25:"translation_pickup_method";i:0;s:15:"notify_complete";i:1;s:26:"translated_document_status";i:1;s:17:"remote_management";i:0;s:15:"auto_adjust_ids";i:1;s:11:"alert_delay";i:0;s:12:"promote_wpml";i:0;s:23:"troubleshooting_options";a:1:{s:18:"http_communication";i:1;}s:18:"automatic_redirect";i:0;s:17:"remember_language";i:24;s:17:"icl_lang_sel_type";s:8:"dropdown";s:18:"icl_lang_sel_stype";s:7:"classic";s:24:"icl_lang_sel_orientation";s:8:"vertical";s:28:"icl_lang_sel_copy_parameters";s:0:"";s:21:"icl_widget_title_show";i:1;s:28:"translated_document_page_url";s:13:"auto-generate";s:28:"sync_comments_on_duplicates ";i:0;s:3:"seo";a:2:{s:10:"head_langs";i:1;s:27:"canonicalization_duplicates";i:1;}s:22:"posts_slug_translation";a:1:{s:2:"on";i:0;}s:15:"languages_order";s:0:"";s:4:"urls";a:5:{s:30:"directory_for_default_language";i:0;s:12:"show_on_root";s:0:"";s:19:"root_html_file_path";s:0:"";s:9:"root_page";i:0;s:23:"hide_language_switchers";i:1;}s:22:"admin_default_language";s:9:"_default_";s:18:"ajx_health_checked";b:1;}

icl_sitepress_settings (unserialized):
Array
(
[icl_capabilities_verified] => 1
[interview_translators] => 1
[existing_content_language_verified] => 0
[language_negotiation_type] => 3
[theme_localization_type] => 1
[icl_lso_header] => 0
[icl_lso_link_empty] => 0
[icl_lso_flags] => 0
[icl_lso_native_lang] => 1
[icl_lso_display_lang] => 1
[sync_page_ordering] => 1
[sync_page_parent] => 1
[sync_page_template] => 1
[sync_ping_status] => 1
[sync_comment_status] => 1
[sync_sticky_flag] => 1
[sync_private_flag] => 1
[sync_post_format] => 1
[sync_delete] => 0
[sync_delete_tax] => 0
[sync_post_taxonomies] => 1
[sync_post_date] => 0
[sync_taxonomy_parents] => 0
[translation_pickup_method] => 0
[notify_complete] => 1
[translated_document_status] => 1
[remote_management] => 0
[auto_adjust_ids] => 1
[alert_delay] => 0
[promote_wpml] => 0
[troubleshooting_options] => Array
(
[http_communication] => 1
)

[automatic_redirect] => 0
[remember_language] => 24
[icl_lang_sel_type] => dropdown
[icl_lang_sel_stype] => classic
[icl_lang_sel_orientation] => vertical
[icl_lang_sel_copy_parameters] =>
[icl_widget_title_show] => 1
[translated_document_page_url] => auto-generate
[sync_comments_on_duplicates ] => 0
[seo] => Array
(
[head_langs] => 1
[canonicalization_duplicates] => 1
)

[posts_slug_translation] => Array
(
[on] => 0
)

[languages_order] =>
[urls] => Array
(
[directory_for_default_language] => 0
[show_on_root] =>
[root_html_file_path] =>
[root_page] => 0
[hide_language_switchers] => 1
)

[admin_default_language] => _default_
[ajx_health_checked] => 1
)

==================================================

October 22, 2019 at 11:04 pm #4806013

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed I recommend taking FULL BACKUP of your database and your website.**
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/

You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

October 23, 2019 at 12:44 pm #4811633

Patrick

My issue is resolved now. Thank you!