Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting
Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that
Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.
If you do need to open a ticket please make sure to provide us with all the needed information as described in this page
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
|October 22, 2019 at 7:19 pm #4805169|
Tell us what you are trying to do?
Is there any documentation that you are following?
Is there a similar example that we can see?
What is the link to your site?
When contacting the support, please copy and paste the following details:
 => stdClass Object
[automatic_redirect] => 0
[posts_slug_translation] => Array
[admin_default_language] => _default_
|October 22, 2019 at 11:04 pm #4806013|
Languages: English (English )
Timezone: America/Los_Angeles (GMT-08:00)
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
**Before we proceed I recommend taking FULL BACKUP of your database and your website.**
You will find the needed fields for this below the comment area when you log in to leave your next reply.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
|October 23, 2019 at 12:44 pm #4811633|
My issue is resolved now. Thank you!