robinB-8
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Here's the full text I chatted with WP.com:
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dev99devWed, Mar 22, 12:56 PM
WPML plugin not compatible with WP.com hosting. I contacted WPML support on this thread: https://wpml.org/forums/topic/wpml-string-translation-conflict-with-wpml-media/ . You can go and read for learn more. And last message that WPML said to me that: " If you can reach WP.com hosting support and ask them, what can be adjusted on hosting to avoid this? You can share the above mentioned video, as well as, this thread for a reference." Please see this video hidden link
OperatorWed, Mar 22, 12:57 PM
Hi there!
OperatorWed, Mar 22, 12:58 PM
I watched the video link you included, but I don't understand what the video is demonstrating.
OperatorWed, Mar 22, 12:58 PM
I saw that an translated media file was uploaded, and then 3 plugins were disabled.
OperatorWed, Mar 22, 12:58 PM
Then a page on the site was reloaded, but I didn't understand what that was meant to show.
dev99devWed, Mar 22, 12:59 PM
Please see thread
dev99devWed, Mar 22, 12:59 PM
at wpml.org above
OperatorWed, Mar 22, 1:00 PM
I see. Allow me a few minutes to read the thread.
dev99devWed, Mar 22, 1:03 PM
note: that thread have 2 pages
OperatorWed, Mar 22, 1:03 PM
Thank you
OperatorWed, Mar 22, 1:07 PM
I saw that WPML recommended deactivating the CDN. I can explain how to deactivate the CDN.
dev99devWed, Mar 22, 1:07 PM
they disabled CDN
dev99devWed, Mar 22, 1:07 PM
thanks
OperatorWed, Mar 22, 1:08 PM
The CDN is still active.
dev99devWed, Mar 22, 1:08 PM
how to deactive the cdn?
OperatorWed, Mar 22, 1:09 PM
From the left menu tabs, click on Jetpack. Then, in the top right corner, click on Settings.
OperatorWed, Mar 22, 1:09 PM
You will now see new navigation tabs across the top: Security, Performance, Writing... Click on Performance.
dev99devWed, Mar 22, 1:09 PM
yeah
OperatorWed, Mar 22, 1:10 PM
To deactivate the image CDN, deselect the option "Speed up image load times," like this: hidden link
dev99devWed, Mar 22, 1:10 PM
I disabled cdn, thanks
dev99devWed, Mar 22, 1:11 PM
after disable cdn, error still have
dev99devWed, Mar 22, 1:11 PM
the same issue still have
OperatorWed, Mar 22, 1:12 PM
I'll take a look for you to try to understand the problem, but to be clear, WPML is a product made by a company separate from WordPress.com, just to set your expectations on whether I'll be able to help. The WPML product is outside of the scope of what I can help with.
dev99devWed, Mar 22, 1:13 PM
yeah
OperatorWed, Mar 22, 1:18 PM
On my end, the English pages now load the English image, and the Vietnamese pages now load the Vietnamese image, which seems to be the proper action. Here is a video demonstrating my tests: hidden link
OperatorWed, Mar 22, 1:19 PM
It seems that deactivating the image CDN may have resolved the issue.
dev99devWed, Mar 22, 1:19 PM
Please F5 several times
dev99devWed, Mar 22, 1:19 PM
it will show english image again
OperatorWed, Mar 22, 1:19 PM
I did F5 several times in the video.
dev99devWed, Mar 22, 1:19 PM
please try one more time, because I have just removed cache from wp.com
OperatorWed, Mar 22, 1:22 PM
I have refreshed many times, and I still see the Vietnamese image on the Vietnamese page.
dev99devWed, Mar 22, 1:23 PM
I can clear cache (I am using wordpress.com hosting) and image will come back vietnamese version, but when I go to advanced editor of Vietnamese page at : hidden link..., and don't change anything, but click to complete button, after that I go to Vietnamese page and after several F5 (refresh) page, image come back to english version
OperatorWed, Mar 22, 1:24 PM
It seems like the problem has to do with the WPML advanced editor. This isn't something I'm able to help with.
OperatorWed, Mar 22, 1:24 PM
On my end, now that the CDN is disabled, I cannot reproduce the issue that you initially described.
dev99devWed, Mar 22, 1:25 PM
hidden link
dev99devWed, Mar 22, 1:26 PM
please go to this url: hidden link
dev99devWed, Mar 22, 1:26 PM
because I removed cache
dev99devWed, Mar 22, 1:26 PM
so please only go to this url to check
OperatorWed, Mar 22, 1:29 PM
Like I've mentioned, I can't reproduce the issue on my end. I can only see the Vietnamese image. I would ask that you refer back to WPML for help with how to resolve the issue. Earlier in your thread, I saw that you mentioned that this doesn't happen when the WPML String Translation plugin is disabled. I would start by looking at that plugin.
dev99devWed, Mar 22, 1:31 PM
You can not reproduce the issue because you removed cache, but not go to "advanced editor" of vietnamese version and click to "save"
dev99devWed, Mar 22, 1:32 PM
if you click save, image will replace to english version
dev99devWed, Mar 22, 1:32 PM
this is link to advanced editor:
dev99devWed, Mar 22, 1:32 PM
hidden link
OperatorWed, Mar 22, 1:32 PM
Going to the advanced editor is outside of the scope of what I can look at because that is only a WPML product.
dev99devWed, Mar 22, 1:32 PM
advanced editor is on hosting: hidden link
OperatorWed, Mar 22, 1:32 PM
On my end, after the cache is cleared, no action on the live site can bring back the English version of the image.
dev99devWed, Mar 22, 1:35 PM
yeah
dev99devWed, Mar 22, 1:46 PM
do you still fix it?
OperatorWed, Mar 22, 1:47 PM
No, I'm unable to fix the issue with the WPML plugin. You'll need to work with the WPML support team to address this issue.
dev99devWed, Mar 22, 1:47 PM
thanks
OperatorWed, Mar 22, 1:47 PM
You're welcome!
dev99devWed, Mar 22, 1:49 PM
WPML team sent other video:
dev99devWed, Mar 22, 1:49 PM
Hi, In addition to previous message, the video (hidden link) clearly shows that even WPML is not active, problem is still there. So we believe WP.com support need to look into that in detail. Please remember to forward the video to them.
OperatorWed, Mar 22, 1:49 PM
Let me take a look. I will only be a moment.
OperatorWed, Mar 22, 1:52 PM
I am still looking into this. Thanks for your patience.
OperatorWed, Mar 22, 1:54 PM
If you clear your site cache, it works?
dev99devWed, Mar 22, 1:54 PM
when I clear cache , it fixed
OperatorWed, Mar 22, 1:55 PM
In that case, you'll need to clear cache when editing image, as it seems WPML stores this in cache in a persistent way.
dev99devWed, Mar 22, 1:56 PM
yeah
OperatorWed, Mar 22, 1:56 PM
There's nothing more we can do from our end, as this is something from WPML codebase.
dev99devWed, Mar 22, 1:57 PM
thanks
OperatorWed, Mar 22, 1:57 PM
You're welcome! Is there anything else I can help you with?
dev99devWed, Mar 22, 1:58 PM
no thanks
OperatorWed, Mar 22, 1:58 PM
Alright. Come chat again if we can help with anything else! Have a nice day!
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Waqas Bin Hasan
WPML Supporter since 05/2014
Languages:
English (English )
Timezone:
Asia/Karachi (GMT+05:00)
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Hi,
Thank you so much for your patience and cooperation.
Our team suggests to add the following code to your active theme's functions.php file:
// WPML Workaround for compsupp-6695
function wpml_compsupp6695_clear_cache_for_media_translation($sources, $size_array, $image_src, $image_meta, $attachment_id) {
if (is_singular() && class_exists('SitePress')) {
// Get the current language
$current_language = apply_filters('wpml_current_language', NULL);
// Continue If the current language is not the default language
if ($current_language !== apply_filters('wpml_default_language', NULL)) {
// Get the image's language using WPML filter
$image_language = apply_filters('wpml_element_language_code', NULL, array('element_id' => $attachment_id, 'element_type' => 'post_attachment'));
// If the image's language is different from the current language, flush the cache
if ($image_language !== $current_language) {
wp_cache_flush();
}
}
}
return $sources;
}
add_filter('wp_calculate_image_srcset', 'wpml_compsupp6695_clear_cache_for_media_translation', 10, 5);
and save the file. Then try and let me know as they have tested it and it seems to fix the problem.
Confirm this on your staging site first, then apply on the production. Remember to take full backup of your site and database beforehand.
FYI, hopefully it 'll be fixed in a future version.
Regards.
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