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Supporter timezone: Europe/Rome (GMT+01:00)
This topic contains 28 replies, has 3 voices.
Last updated by Alejandro 1 year, 10 months ago.
Assisted by: Alejandro.
Author | Posts |
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May 16, 2022 at 3:02 pm #11230899 | |
tomasA-11 |
The dialog that asks if the site is moved again etc is back again. We have done nothing with the settings of wpml or the site. |
May 16, 2022 at 3:24 pm #11231013 | |
Alejandro Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
Alright. select the first option (i moved the URL) but then please flush your site's and your server's cache because if it's returning it just means that the cache is preventing either the real saving of the option you selected or it's not deleting the entry in the database because it doesn't receive the call. Regards. |
May 16, 2022 at 3:51 pm #11231367 | |
tomasA-11 |
Ok, I have done that. Where is the setting stored? In WordPress in general it's more often then not easier to check whats going on in the database. |
May 17, 2022 at 7:16 am #11234753 | |
Alejandro Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
There are 3 entries that handle the overall notifications so you can also delete them yourself: - icl_admin_messages They are found in your wp_options. these entries are indirectly linked to this notification and they will be recreated afterwards so if you delete them and the notification returns please: - Make sure there aren't snapshots being applied to your site Then let me know how it goes. |
May 18, 2022 at 11:54 am #11246861 | |
tomasA-11 |
Hi, I deleted the rows in wp_options that you suggested. All three rows are back again. |
May 18, 2022 at 12:39 pm #11247143 | |
Alejandro Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
1) Disable the Litespeed plugin after having flushed it. ------------------- Also, there's something that's been bothering me. when i open the JS console i see something about plugins being deactivated and i worry that might be part of the issue here. Would it be possible that you tried to click this banner with the following scenario? - No cache plugin enabled Because i'm almost certain this is an issue very specific to your setup (so far there hasn't been anyone else that had such an issue --------------------------- At the same i keep seeing something that would trigger the banner in an expected way. whenever i check your site and check this page :hidden link i get errors saying that the XLIFF doesn't belong to the system and that happens exactly when a file upload was left interrupted and the site was migrated. that also triggers the banner. Another suspicion has to do with the site hidden link which was the original site for this organization. |
May 30, 2022 at 9:01 am #11340771 | |
tomasA-11 |
Hi Alejandro, I can't understand that such a simple thing that communicate with our server and leaving info about a site URL can be so much trouble for you.... And for those at WPML who made this code it should be very easy to know what could be wrong.... Anyway I have done this: - No cache plugin enabled Your developers already got a copy of our site, if this does not work I think it's easier that they do some testing on our copy? As a developer I would think that's the easiest way, and also soon we go live so we can't be bothered with this kind of problems. |
May 30, 2022 at 10:22 am #11342021 | |
Alejandro Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
- We do not have any staging site or copy of your site anywhere on our end. if you migrated it in the past, it was deleted as soon as the ticket was closed, but if you see it active somewhere, please let me know where so i can try to check it out. - We checked to see if your site was blocked on our end and it's not. at the same time i checked the transactions made from your site but since march 24th there's nothing on our end. - I don't have trouble with anything we're doing here, but everything seems ok on our end, yet we can't verify anything from your server so that's why i asked what you can read in the last threads and that's also why i asked for a copy of the site, so we could verify against a server we control and that we entirely know its configuration. Our devs are helping out here and the situation is not as easy as you think (otherwise it would be solved already 😉 ) nor is it happening to anyone else so i kindly ask if you can: - Allow me access to the site (Since the old credentials are not working anymore) Our devs will look into it and try to help us figure out what's going on here. |
May 31, 2022 at 8:05 am | |
May 31, 2022 at 8:10 am #11350179 | |
Alejandro Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
The site has been "under maintenance" for a bit already (A few minutes at least) are you updating something? Please let me know when i can access. |
May 31, 2022 at 11:24 am #11352639 | |
tomasA-11 |
Hi you should be able to access it. We're doing some updating, imports and indexing but it should be up and running... |
May 31, 2022 at 1:38 pm #11353935 | |
tomasA-11 |
* That should be "Try again now" :). |
May 31, 2022 at 4:26 pm #11355623 | |
Alejandro Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
I can see the issue you keep having is coming directly from the site. there's something in there that is basically blocking the requests we have. i couldn't see the banner but i could see that in like 30% of the reloads i made i got the error you can see here: hidden link I suspect the problem could come from that plugin that enables/disables plugins, maybe it interrupts some of our procedures. Something actually interrupts the AJAX calls and that's why it sometimes fails, interrupting the handshake between our servers and yours and when it's reinstated, the system believes it's a new site so it shows the banner. This is definitely not easy to test but i'd definitely start with the plugin that enables/disables other plugins. |
June 1, 2022 at 9:52 am #11360865 | |
tomasA-11 |
Hi Alejandro, where did you get those errors? I have been working with the site for a few hours with the console turned on without getting any errors. Nope it's not "Easy Updates Manager" this was a problem long before we added this plugin. Ajax is working well in all other cases so I guess it's something with WPML.... |
June 1, 2022 at 5:57 pm #11365251 | |
Alejandro Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00) |
I saw that same error while navigating through the back-end. in WPML > Translation management was one but also i believe in the "dashboard" from WordPress. the weird thing is that i don't see the errors everytime. sometime they are there and block some features (like the "automatic translation tab") and sometimes they are not there and everything seems to work ok (i've accessed your site in 3 different moments before and sometimes everything was ok, sometimes i got errors like the one i sent or 500 error mentioned in the JS console but without the site crashing or anything). the weird thing, however is that in none of the tests or accesses to your site i saw the migration notification but i know that it was there before because the error logs mentioned "forbidden". We recently got a weird case where doing the following improved the handshake (which is the reason you're having issues with the advanced translation editor and getting that migration notification over and over again, so maybe we can give it a try): - Go to https://wpml.org/account/sites/ - Then go to WPML > Troubleshooting > Synchronize local job ids Our devs will also be monitoring this to see if they can find anything that can help spot the cause of this issue because you're currently the only one with such a case so it might be the entire scenario that could be creating issues. ------------------ By the way we use REST to communicate with our servers (AJAX too but only to update some content, everything else is purely REST), do you happen to have any REST restriction on your site? |
The topic ‘[Closed] WPML Translation manager gives error message, but without t-manager things work’ is closed to new replies.