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This topic contains 5 replies, has 2 voices.

Last updated by Jose Barajas 10 months, 2 weeks ago.

Assisted by: Ahmed Mamdouh.

Author Posts
May 15, 2023 at 11:40 pm #13651825

Jose Barajas

We use a translation service for a sight translations.com were having an issue where they are saying that the translation is complete but wpml is not alerting us that those pages are ready to be pulled they stay as in progress .

Is there a setting or change that needs to be made so that status updates without the user manually having to check and confirm

May 16, 2023 at 11:07 am #13655539

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hello,

Thanks for contacting our support forum.

There is an option in WPML -> settings that allows you to pull the translation automatically as shown in the attached screenshot.

Please noted that if for any reason the automatic pulling is interrupted or failed (may be due to a connection error or firewall) the option will be disabled automatically to allow you to pull the translations manually, so to activate this option again you need to go to WPML -> Settings and change the mode to manual and save and change it back to XML-RPC option to reactivate it again.

Also if you already know that the translations have been done from the translations.com side, you can go to WPML -> translation Managment and click the "check status and get translations" button to pull all the completed translations.

Best regards,
Ahmed Mamdouh.

1684234951907.png
May 16, 2023 at 3:37 pm #13657877

Jose Barajas

Translations.com does not support automatic pull of translations unfortunately. However is it possible for just the status to be updated to notify us thats its ready to download instead of in progress without checking the get status or is this the only way forward for us.

May 17, 2023 at 8:12 am #13661843

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hello,

Unfortunately, the notification option is not available in WPML, you have to click the "check status and get translations" button to update the job status.

Best regards,
Ahmed Mamdouh.

May 17, 2023 at 5:43 pm #13667235

Jose Barajas

thank you for the information closing the ticket

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.