Background of the issue:
I want to deactivate the WPML plugin and am concerned about whether doing this will affect or harm my website or the credits I have used. I am considering deactivating and then reactivating the plugin or deleting the WPML cache to solve my problem. The issue can be seen at: hidden link
Symptoms:
No specific error messages or unexpected behavior were reported.
Questions:
Will deactivating the WPML plugin affect or harm my website?
Will deactivating the WPML plugin affect the credits I have used?
Can deactivating and reactivating the plugin solve my problem?
Can deleting the WPML cache solve my problem?
1) Deactivating WPML should not harm the website. But in anycase it is recommended that you have a backup of the website.
2) No credits will be lost if you deactivate WPML
3) I will need more detailed information on what happened and what is the issue in the first place.
4) You can always test WPML cache deleting and see what happens.
In general if you get a fatal error the best way is to enable WordPress debug mode to see what is the error under the hood.
Would you please access your website files and edit the "wp-config.php" file on the root folder of your WordPress installation and add the code below into the file:
you can see my problem in photo that i have uploaded. my site is good but in the case of translation for arabic it causes that error in the photo you can see. for that what should i needed to do and while doing that should i needed the backup of my site and it lost my credits i have done with what will happen from beginning to end i needed the full information.
Thank you for the screenshot. Let me explain what should be the next steps.
The screenshot you shared shows the critical error message which is a general error and it does not show the actual error under the hood.
The step 4 in my previous reply is what was needed to enable the debug mode to see the actual error to know why the error happens.
I also need to inform you that your WordPress installation uses 40M PHP memory limit which is very low. The minimum requirement is 128M but I suggest that you increase it to 512M: https://wpml.org/home/minimum-requirements/
You can add this by adding the code below to "wp-config.php" file of your WordPress installation root folder:
I can enable the debug mode and increase PHP memory limit for you if needed. I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
Thank you for following the steps. If the problem happens while you want to review a translation please make sure that the user which you are logged in is a translation manager:
Go to WPML > Translation Management > Translators
- From the right section select the user and also make sure all language pairs are assigned to the user that you use:
If the issue persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
Thanks. I will need exact steps I need to take to see the issue in WPML String translation to be able to know where to look for.
Alos, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
I'm glad that the original issue is fixed. I will create a new ticket for the second question. That will help us to serve you better, keep things organized and to be fair to our other customers.
I'd appreciate it if you could set this specific ticket as resolved.
