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This topic contains 3 replies, has 2 voices.

Last updated by Andrés 7 months, 2 weeks ago.

Assigned support staff: Andrés.

Author Posts
February 15, 2019 at 12:29 pm #3204778

aasem taga

You are running updated sitepress-multilingual-cms, but the following component is not updated:

wpml-cms-nav
wpml-media-translation
wpml-sticky-links
wpml-string-translation
wpml-translation-management
Your site will not work as it should in this configuration Please update all components which you are using. For WPML components you can receive updates from your WPML.org account or automatically, after you register WPML.

and we don't have access to the plugins files!, the former developer purchased it for us, and now i believe this the reason the website gives error 500 frequently! please help!

February 15, 2019 at 1:36 pm #3205124

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Welcome to WPML support forum.

Please try the following or contact your developer for that:
- Deactivate and remove your WPML Multilingual CMS.
- Download our WPML 4.2.1.
- Upload it and activate it.
- Upgrade the rest of the suite from the Dashboard.
Does it work this time?

If you don't have access to your account, you will fave to contact your developer in order to do so or buy a WPML license.

Best regards,
Andrés

March 5, 2019 at 4:49 am #3271705

aasem taga

we can no longer reach the developer that purchased the plugin for us! that was a web design
services firm or office and it was in China! we can't reach them anymore! what should we do? the website is facing a lot of problems and becoming slower, i think it is because of this issue.
please advise
thanks

March 5, 2019 at 6:14 am #3271769

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

We can't handle those situations on this forum as it is only for how-to questions. In that case, you could buy a WPML license and create a ticket in our technical forum where we will be able to help you.

Regards,
Andrés