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Last updated by Noman 3 months, 1 week ago.

Assigned support staff: Noman.

Author Posts
July 8, 2019 at 12:59 pm #4162643

enricoD-16

I am trying to:

In the dashboard I see the messages attached

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

July 8, 2019 at 1:37 pm #4162979

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support.

1) Please make sure you have registered WPML in this site and then please go to WP Dashboard >> Plugins >> Add new >> Commercial tab >> and try to update plugins from there as you can see in the attached screenshot.

2) If still issue persists, please update manually every WPML plugin with the latest ones downloaded from your account page. Then don't forget to clean the browser and server cache, as this sometimes happens due to cache.

To do a manual update please follow these steps:

1. Backup your database – see for example: http://wordpress.org/extend/plugins/wp-db-backup/

2. Deactivate the existing WPML plugin and add-ons.

3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from your "wp-content/plugins" folder, NOT the database records.

4. Download the updated plugins from our servers (https://wpml.org/account/downloads/) and upload them to the plugin directory.

5. Activate the WPML plugin and add-ons.

- We have another user who was able to solve the same issue like this (Summary at top):
https://wpml.org/forums/topic/im-getting-this-message-wpml-update-is-incomplete/

Thank you

The topic ‘[Closed] WPML Update is Incomplete’ is closed to new replies.