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This topic contains 2 replies, has 2 voices.

Last updated by dennisV-38 6 months, 3 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
April 2, 2019 at 9:15 am #3515099

dennisV-38

I am trying to: Translate products

When trying to translate products WPML keeps giving the message that I don't have permission to use ATE

I'am admin and I have set the permissions to do so, I also have synchronized translators and manages but I still don't have access.

April 2, 2019 at 5:08 pm #3519365

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

Can you please give me access to the account that you are using? Also, please let me know the name of one of the pages that you were trying to translate that would give you that error.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

April 4, 2019 at 2:45 pm #3536129

dennisV-38

My issue is resolved now. I suddenly start working like it should after some resaving the settings