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This topic contains 14 replies, has 2 voices.

Last updated by lucieS-2 5 months ago.

Assigned support staff: Riffaz.

Author Posts
May 11, 2019 at 11:36 am #3790377

lucieS-2

Hi,

I have a shop with 2 languages, Spanish and French and I am using Woocommerce.
The stock is right on the Spanish language (main language). If I update the stock on the back-end then the shop says that there is stock on that specific product on the front-end in the Spanish language.

The problem comes with the translated product (translation is done with WPML) because although there is stock on the Spanish product, the WPML translated product says that there is no stock of that product on the front-end.

This has happened several times for different products, so it´s a big problem and it´s causing me to lose sales because there is no stock on the translated product.
Can you please lep me? It´s urgent.
Thanks,

May 12, 2019 at 10:52 am #3792841

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support!

It seems like that this was reported by some other clients as well and has been escalated to our WCML developers team for fixing. However, as a workaround, can you try this (after you create translations)?

WooCommerce -> WooCommerce Multilingual -> Troubleshooting -> Sync product stock quantity and status ( synchronizing min stock between translations ) -> Start?

Anyhow, this was fixed in the latest WCML.
Did you the above step after you updated the WCML?

If that does not work, please refer this as well: https://wpml.org/forums/topic/stock-level-not-copied-when-creating-translation-of-produc/#post-3335915

Let me know how it goes.

Regards,
Riffaz.

May 12, 2019 at 2:26 pm #3793123

lucieS-2

Hi,

I have followed your steps and nothing gets fixed, the problem is still there. I have followed what you say and tried after syncing the stock quantity on another browser, on incognito mode and the problem is still there.
It seems that the problem wasn´t fixed in the latest WCML.

Apart from that, when I sync the product stock quantity in WooCommerce -> WooCommerce Multilingual -> Troubleshooting -> Sync product stock quantity and status ( synchronizing min stock between translations ) -> Start?
Then all products sync and everything is 0 but if I get out of the page and back, then the same number of products not synced are still there. SO in the end, it´s impossible to sync the stock quantity in this way.
Looking forward to get a solution. it seems this problem has been around for a long time and it´s about time to get if fixed.
Thanks,

May 13, 2019 at 4:59 am #3795183

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

The next reply is private.
Let me know your site login details to check this closely.
Also, explain step by step how to check this issue.
Explaining with screenshots and URL will help understand more.

Regards,

May 14, 2019 at 7:10 am #3804219

lucieS-2

Hi,

Any answer please? It´s urgent.
thanks,

May 14, 2019 at 8:21 am #3804649

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Unable to sync the stock because of this error hidden link
This is someting related to your server.
Show the screenshot to them.
They will be able to fix this in minutes.

After fixing it please try syncing again and check.
When you sync:
Console Errors
In your chrome browser Press Ctrl + Shift + J (Windows / Linux) or Cmd + Opt + J (Mac) before you go to this step.
Check if you see any red errors here : hidden link

Let me know how it goes.

Regards,

May 15, 2019 at 8:19 am #3813533

lucieS-2

Hi,

I have told them and they have not found any error on the server log.
Also, I have synced the stock as you say several times and there were not any errors. Also, there were not any changes and the problem is still there.
Please, I need this to get solved as soon as possible.
Thanks,

Héctor

May 15, 2019 at 10:11 am #3814775

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

I escalated this to our second tier support.
Please be patient till we get back to you.

Regards,

May 16, 2019 at 11:21 am #3825469

lucieS-2

ok,

I have contacted again the server provider and again they have found NO errors.

May 16, 2019 at 2:23 pm #3826871

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Ok, noted.

I escalated this to WPML second tier support.
Please be patient till we get back to you.

Regards,

May 20, 2019 at 5:45 pm #3849435

lucieS-2

Hi,

It´s been almost 5 days since the last reply. Could you please give me an update?
Thanks

May 21, 2019 at 7:10 am #3852475

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Many of our users have the same issue.
We fixed this and it's a lot of code.
This will be included in the next update.
Please be patient till the next release.
The next release will be available before the end of this week.

Regards,

May 21, 2019 at 8:18 pm #3858729

lucieS-2

ok Riffaz,

I wait for the new release.
I hope it will be fixed finally as this has been a problem for a long time and it has been hurting our businesses.
I hope WPML has this in mind and fix for once this problem, it´s about time!!
Thanks

May 25, 2019 at 2:33 pm #3889547

lucieS-2

Hi,

I can´t see the new release. when will it be released?

May 28, 2019 at 2:04 pm #3907793

lucieS-2

Hi,

Can you please give me an answer?