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Last updated by Carlos Rojas 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
September 25, 2019 at 10:26 pm

jesus-efrenS

I am trying to: put the price in a product but I doesn't change, the price have to be 176,99€ but it change and on the website say 196,39€ and I dont see why it show another different price.

Link to a page where the issue can be seen: hidden link

I expected to see: 176,99€

Instead, I got: 196,39€

September 26, 2019 at 11:46 am #4646413

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Update all outdated plugins and themes.
- Flush any cache memory that might exists.
- Deactivate all the plugins that are not related to WPML, Woocommerce and Woocommerce Multilingual.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

2.- I tried to login the site by using the credentials provided but they failed. Could you double check the credentials and edit your previous message if necessary?

Kind regards,
Carlos