[Resolved] Wrong URL in user profile page

Hello,

Thank you for contacting our support service. I read the issue description and noticed you are having some issue with the 'member' slug translation. Can you please, let me know how can I replicate this issue in your website? Also, I would need some access details, so, I can review your settings in order find the possible cause.

The next reply is marked as private so you can safely share the access details, please, consider:

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

Hello,

Thank you for the providede details. I tried to access your website with the provided details to give it a further look but unfortunately it doesn't seem to be correct. Can you review it please? A private reply is enabled again so you can safely resend the correct access details. Thank you for your collaboration, have a nice day.

Hello,

Thank you for the updates. I got a copy of your website using a Duplicator package and took a detailed look at this issue at my localhost, even with a default WordPress theme and all plugins disabled except WPML related ones and BuddyPress the issue persists, which makes me to believe we have a possible compatibility issue here between WPML, BuddyPress and BuddyPress Multilingual, in these cases, these are the procedures:

• Install the theme/plugin in a clean installation and reproduce the problem in this new installation. So we can isolate it and do some testing without the interference of server settings or other plugins
• After this, I will check the problem in this new installation and look for a quick solution
  If I can not find a solution, I will forward the problem to our compatibility team.
• The compatibility team will do some more testing and will contact the product author to fix the issue

I created a test website with a clean WordPress install. You can access it through this link:
hidden link - Through this link you will be automatically logged in.

Please upload the (theme/plugin) to this test install, setup it the same way as in your website (using the same options) and create some dummy content to reproduce the issue. Please note that we only need the (theme/plugin) and the related functionality, you don't need to setup a entire website or clone your existing site, the fewer plugins the better. In your case it is possible to replicate the issue with only these plugins:

• WPML Related ones (already provided in this sandbox install)
• BuddyPress
• BuddyPress Multilingual

After that, please send us clear steps on how to see/reproduce the issue on this test install. We will run some tests.

Please, let me know when you are ready, thank you for your collaboration, have a nice day.

Hello,

Thank you for the updates. I will try to reproduce the issue and let you know once I am done. Thank you for your patience and understanding, have a nice day.