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This topic contains 5 replies, has 2 voices.

Last updated by Carlos Rojas 2 months, 1 week ago.

Assigned support staff: Carlos Rojas.

Author Posts
August 13, 2019 at 7:03 am

bracW

I am trying to translate page created with X Pro

Link to a page where the issue can be seen: only in admin panel.

I expected to see: different fields to translate page to French.

Instead, I got: Only page title is translatable

I have tried to update XML throw FTP and Settings > Custom XML Configuration
Nothing helped

August 13, 2019 at 7:53 am
August 13, 2019 at 10:41 am #4387103

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I was able to reproduce the issue in the site, for this reason I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Update all outdated plugins and themes.
- Flush any cache memory that might exists.
- Deactivate all the plugins that are not related to WPML.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Kind regards,
Carlos

August 14, 2019 at 5:51 am #4392529

bracW

Hi Carlos!

I deactivated all the plugins not related to WPML. Issue still remains. I also tried to move wpml-config.xml to child theme but it didn't help. I leaft plugins deactivated for you to investigate.

If you view "Job application" french translate, there is two fields which are translatable (x_share:title and x_share:email_subject). So for me it seems that it
s simply issue with wpml-config.xml somehow.

Thanks!

August 14, 2019 at 10:57 am #4394353

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you very much for your feedback.

I think I have found the cause of this issue. The problem seems to be that Cornerstone is only creating shortcodes with IDs and WPML -since the latest versions- is ignoring shortcodes with only numbers in it.

In this scenario I kindly ask you to test this: duplicate the pages in French and then edit the translation and add the content.

Could you tell me if this solves the issue on the site?

Regards,
Carlos

August 14, 2019 at 12:09 pm #4394717

bracW

Duplicating pages and then editing translation works.

Now I have issue that almost all has translation pending and therefore I can't duplicate it. How could I remove translations in queue so I can duplicate pages again to french. Currently there is no duplicate option for those pages.

Is there any option to make it work with shortcodes with ID-s?

August 14, 2019 at 12:35 pm #4394827

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

In this case the easiest way to duplicate the pages is by following this steps:
- Go to WPML -> Translation management -> Filter and select the pages -> Use the options below the table to duplicate.

Regards,
Carlos