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This thread is resolved. Here is a description of the problem and solution.
Problem: The button to export the XLIFF-file doesn't show up. All translations show up under "translation > jobs" and when I log in with a translator account I can see all the jobs, click and translate all fields manually. But the option to export the XLIFF-file is missing.
Solution: Go to the translator profile and check the box WPML language settings > Hidden languages: > "Display hidden languages"
Tagged: XLIFF Interface Support
Related documentation:
This topic contains 9 replies, has 2 voices.
Last updated by Otto 2 years, 9 months ago.
Assigned support staff: Otto.
Author | Posts |
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February 15, 2017 at 2:36 pm #1209159 | |
katrinA-3 |
Hi Otto, I have a new website but again the problem that the button to export the XLIFF-file doesn't show up. All translations show up under "translationjobs" and when I login with a translator account I can see all the jobs, click and translate all fields manually. But the option to export the XLIFF-file is missing. I already added Any help is greatly appreciated! |
February 15, 2017 at 3:11 pm #1209215 | |
Otto Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00) |
Hello Goetz 🙂 I checked it locally and it's working fine for me. Let's check first if there are any interaction issues here: If the issue persists, please do the following: Let me know your results, please. Kind Regards, Otto |
February 20, 2017 at 4:35 pm #1212836 | |
katrinA-3 |
Hi Otto, I deactivated all plugins (except for WPML of course) and switched to the twentyseventeen theme but still no XLIFF-export button. Manual translation seem to work without any problems btw. Here's the debug: http://pastebin.com/vT79Ke7R Cheers, |
February 20, 2017 at 6:20 pm #1212924 | |
Otto Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00) |
Hello Goetz, Thanks! Para poder investigar mejor el problema necesitaría, si fuera posible, que me permitas acceder a tu sitio temporalmente. Mucho mejor si tuvieras un sitio de pruebas en donde esté replicado el problema. Encontrarás los campos necesarios debajo del área de comentarios. He marcado la próxima respuesta como privada, por lo que la información que ingreses solo la veremos tu y yo. Es posible que necesite replicar tu sitio localmente. Para eso voy a necesitar instalar un plugin llamado "Duplicator". Con él podré crear una copia completa de tu web. Una vez que el problema esté resuelto, borraré la copia local. Dime por favor si estás de acuerdo. ** IMPORTANTE ** - Por favor haz un back up completo de tu sitio y base de datos antes de proveer los datos de acceso - Si no ves este formulario para completar los campos confidenciales NO los publiques, ya que serán visibles en el foro: En ese caso, pídeme que vuelva a habilitar una respuesta privada. Muchas gracias. Un saludo cordial, Otto |
February 22, 2017 at 1:34 pm #1214650 | |
Otto Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00) |
Hi Goetz, Please apologise for that. I will reply in English this time 🙂 When you log in with an admin account you can see the export button, right? I cloned your site locally and managed to reproduce the issue, but I couldn't do it on a fresh install. I'm checking the problem with our second tier support, I will get back to you soon. Thanks! Kind Regards, Otto |
February 22, 2017 at 1:39 pm #1214653 | |
katrinA-3 |
Thanks for your quick response! 🙂 |
February 22, 2017 at 2:04 pm #1214691 | |
Otto Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00) |
Hi Goetz, With the user you created for me I can see it. Take a look at the screenshot attached. So you can use it to export the needed files as a workaround while we investigate the issue. Kind Regards, Otto |
February 22, 2017 at 2:14 pm #1214711 | |
Otto Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00) |
Hi again 🙂 It seems that the problem was easier than I though. Can you please go to the translator profile and check the box WPML language settings > Hidden languages: > "Display hidden languages" It worked on my copy of your site 🙂 Let me know your results, please. Kind Regards, Otto |
February 22, 2017 at 3:49 pm #1214827 | |
katrinA-3 |
PERFECT! 1001 THANKS! 🙂 Sometimes the solution is too simple! Thanks again for all your time and energy –we're happy, out customer is happy and the translators can finally start! 😀 All the best, |
February 23, 2017 at 11:27 pm #1216177 | |
Otto Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00) |
I'm happy to hear that, Goetz 🙂 Have a nice day! Otto |