XLIFF-Export button doesn't show

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This thread is resolved. Here is a description of the problem and solution.

Problem: The button to export the XLIFF-file doesn't show up. All translations show up under "translation > jobs" and when I log in with a translator account I can see all the jobs, click and translate all fields manually. But the option to export the XLIFF-file is missing.

Solution: Go to the translator profile and check the box WPML language settings > Hidden languages: > "Display hidden languages"

Tagged: XLIFF Interface Support

This topic contains 9 replies, has 2 voices.

Last updated by Otto 2 years, 9 months ago.

Assigned support staff: Otto.

Author	Posts
February 15, 2017 at 2:36 pm #1209159
katrinA-3	Hi Otto, I have a new website but again the problem that the button to export the XLIFF-file doesn't show up. All translations show up under "translationjobs" and when I login with a translator account I can see all the jobs, click and translate all fields manually. But the option to export the XLIFF-file is missing. I already added define( 'WP_MAX_MEMORY_LIMIT', '256M' ); to my wp-config. Any help is greatly appreciated! Cheers, Goetz screensho.png
February 15, 2017 at 3:11 pm #1209215
Otto Supporter Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hello Goetz 🙂 I checked it locally and it's working fine for me. Let's check first if there are any interaction issues here: -Back up your site first -Deactivate all the plugins that are not related to WPML -Switch for a moment to a WordPress default theme like Twenty Fourteen. -If the issue is gone, activate one by one to see with which one there is an interaction issue If the issue persists, please do the following: -Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ - Repeat the action: go to the translation interface -Copy and paste the contents of debug.log here for me to see, you may want to use pastebin.com Let me know your results, please. Kind Regards, Otto
February 20, 2017 at 4:35 pm #1212836
katrinA-3	Hi Otto, I deactivated all plugins (except for WPML of course) and switched to the twentyseventeen theme but still no XLIFF-export button. Manual translation seem to work without any problems btw. Here's the debug: http://pastebin.com/vT79Ke7R and here's the the communication protocol: http://pastebin.com/StNEDwAM Cheers, Goetz
February 20, 2017 at 6:20 pm #1212924
Otto Supporter Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hello Goetz, Thanks! Para poder investigar mejor el problema necesitaría, si fuera posible, que me permitas acceder a tu sitio temporalmente. Mucho mejor si tuvieras un sitio de pruebas en donde esté replicado el problema. Encontrarás los campos necesarios debajo del área de comentarios. He marcado la próxima respuesta como privada, por lo que la información que ingreses solo la veremos tu y yo. Es posible que necesite replicar tu sitio localmente. Para eso voy a necesitar instalar un plugin llamado "Duplicator". Con él podré crear una copia completa de tu web. Una vez que el problema esté resuelto, borraré la copia local. Dime por favor si estás de acuerdo. IMPORTANTE - Por favor haz un back up completo de tu sitio y base de datos antes de proveer los datos de acceso - Si no ves este formulario para completar los campos confidenciales NO los publiques, ya que serán visibles en el foro: hidden link En ese caso, pídeme que vuelva a habilitar una respuesta privada. Muchas gracias. Un saludo cordial, Otto
February 22, 2017 at 1:34 pm #1214650
Otto Supporter Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hi Goetz, Please apologise for that. I will reply in English this time 🙂 When you log in with an admin account you can see the export button, right? I cloned your site locally and managed to reproduce the issue, but I couldn't do it on a fresh install. I'm checking the problem with our second tier support, I will get back to you soon. Thanks! Kind Regards, Otto
February 22, 2017 at 1:39 pm #1214653
katrinA-3	Thanks for your quick response! 🙂 I can't see the export-button at all, weather I'm logged in as a translator or as admin. Cheers, Goetz
February 22, 2017 at 2:04 pm #1214691
Otto Supporter Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hi Goetz, With the user you created for me I can see it. Take a look at the screenshot attached. So you can use it to export the needed files as a workaround while we investigate the issue. Kind Regards, Otto export_xliff.png
February 22, 2017 at 2:14 pm #1214711
Otto Supporter Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hi again 🙂 It seems that the problem was easier than I though. Can you please go to the translator profile and check the box WPML language settings > Hidden languages: > "Display hidden languages" It worked on my copy of your site 🙂 Let me know your results, please. Kind Regards, Otto
February 22, 2017 at 3:49 pm #1214827
katrinA-3	PERFECT! 1001 THANKS! 🙂 Sometimes the solution is too simple! Thanks again for all your time and energy –we're happy, out customer is happy and the translators can finally start! 😀 All the best, Goetz
February 23, 2017 at 11:27 pm #1216177
Otto Supporter Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	I'm happy to hear that, Goetz 🙂 Have a nice day! Otto