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This topic contains 11 replies, has 3 voices.

Last updated by Andrés 2 years ago.

Assigned support staff: Andrés.

Author Posts
November 21, 2019 at 7:13 pm #4992669

MOHAMED S A

I am trying to: update the wpml but giving You must have a valid subscription in order to get upgrades or support for this plugin and once added the site key it is refusing

Link to a page where the issue can be seen: msalimali.com

I expected to see: as it was working

Instead, I got: error to not accept updated as attached

Screenshot_20191121-221210_Chrome.jpg
November 21, 2019 at 8:00 pm #4992897

Rohan Sadanandan

Hello,

Thank you for contacting WPML Support.

I just checked the records & it seems that you have registered this URL: hidden link but your site URL in WordPress is hidden link (the site URL has https)

So please follow the steps:

1) Go to https://wpml.org/account/sites/
2) Delete already registered keys from the list.
3) Click on "Add New site" button
4) Copy paste the entire URL of your site(hidden link)
5) Try the new key.

Please let me know if that helps.

Thanks,
Rohan

November 22, 2019 at 6:22 am #4994265

MOHAMED S A

Hi Rohan

I have done the above but still it is giving me no where.
Please look at the attached screenshots.
I notice something strange, in hidden link I didn't have any https and in my wpml sites zone, I can still see same error and to all the 6 sites i have registered. which weird.

Please check my subscription because am among the early bird, so to make sure it is active in the wpml engine and billing as I have taken full and unlimited lifetime package long ago.

Screen Shot 2019-11-22 at 09.11.47.png
Screen Shot 2019-11-22 at 09.11.13.png
November 22, 2019 at 12:02 pm #4997459

Rohan Sadanandan

Hello,

If it's still not working, please add this code to your wp-config.php so we will get more information about the issue:

define( 'WPML_DEBUG_INSTALLER' , true );

before the line

/* That's all, stop editing! Happy blogging. */

After you enter this code, when you try to register, you will get message looking like this
hidden link

Also, can you please contact your hosting company and ask if their firewall is blocking access to WPML.org API ( api.wpml.org ) and our JSON : hidden link

Thanks,
Rohan

November 23, 2019 at 12:07 pm #5003905

MOHAMED S A

When I try to insert this line as indicated through the file manager at my hosting, the hidden link home web page is not opening at all. page is not accessible, so I removed it. I informed the support team and am waiting their reply

November 23, 2019 at 12:28 pm #5003955

MOHAMED S A

I see a new message and here the error log

Version 5.3
Multisite No
Memory limit 40M A memory limit of at least 128MB is required.
Max memory limit 256M

error log.jpg
November 23, 2019 at 1:33 pm #5004273

MOHAMED S A

Are these the only IPs to be whitelisted?
3.215.194.200
34.237.211.172
34.235.16.211

November 24, 2019 at 3:00 pm #5006999

Rohan Sadanandan

Hello,

We do not advise the whitelist of IPs as these are subject to change.
The calls are being done to api.wpml.org
So you can add this URL to the unblock list.

Thanks,
Rohan

November 24, 2019 at 3:49 pm #5007091

MOHAMED S A

Hi Rohan,

There is no way at firewall level to allow host name or URL.
they can only add all IPs as much as You can provide me the list of those IPs

November 25, 2019 at 11:03 am #5011327

Rohan Sadanandan

Hello,

Our systems team is checking your issue.
Could you please try registering again?

Thanks,
Rohan

November 29, 2019 at 3:46 pm #5044557

MOHAMED S A

I have try and now it is showing Registered but I cannot update to latest version
Am getting a new error " Update Failed: Download failed. cURL error 7:"
This is for msalimali.com

December 2, 2019 at 7:46 am #5050925

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+01:00)

Hello there,

As Rohan is not available I would like to continue with your case.

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us:
http://wpml.org/faq/provide-debug-information-faster-support/

Regards