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This topic contains 3 replies, has 2 voices.

Last updated by Noman 3 months, 2 weeks ago.

Assigned support staff: Noman.

Author Posts
July 6, 2019 at 9:23 pm #4156391

dzmitryF

I received the notification of new updates available for WPML Multilingual CMS, WPML String Translation and WPML Translation Management.

When I pressed "update", the plugins did not update to the latest version and there is the message all the time now on the plugin page of my website:
WPML Update is Incomplete
You are running updated woocommerce-multilingual and wpml-media-translation, but the following components are not updated:

sitepress-multilingual-cms
wpml-string-translation
wpml-translation-management
Your site will not work as it should in this configuration Please update all components which you are using. For WPML components you can receive updates from your WPML.org account or automatically, after you register WPML.

My WPML is registered on WPML.org and I used wmpl for 3 years without any issues.
But this time this is not working at all and it is an issue.

July 7, 2019 at 10:30 am #4157587

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support.

1) Please make sure you have registered WPML in this site and then please go to WP Dashboard >> Plugins >> Add new >> Commercial tab >> and try to update plugins from there as you can see in the attached screenshot.

2) If still issue persists, please update manually every WPML plugin with the latest ones downloaded from your account page. Then don't forget to clean the browser and server cache, as this sometimes happens due to cache.

To do a manual update please follow these steps:

1. Backup your database – see for example: http://wordpress.org/extend/plugins/wp-db-backup/

2. Deactivate the existing WPML plugin and add-ons.

3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from your "wp-content/plugins" folder, NOT the database records.

4. Download the updated plugins from our servers (https://wpml.org/account/downloads/) and upload them to the plugin directory.

5. Activate the WPML plugin and add-ons.

- We have another user who was able to solve the same issue like this (Summary at top):
https://wpml.org/forums/topic/im-getting-this-message-wpml-update-is-incomplete/

Thank you

July 10, 2019 at 11:00 pm #4184689

dzmitryF

Hi, I have used wpml plugins for three years.
All of them are registered and I never had a problem with update.
I focus on business not on technical part. It is your duty to make sure my plugins are up to date.
I have paid for it.
If something does not work like now with update, it is your job to go and fix everything making sure all of the plugins are up to date and working fine.

July 11, 2019 at 7:19 am #4186631

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Okay sure please provide temporary access (WP-Admin and WPML Login info) to your site, so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

The topic ‘[Closed] Your plugin does not update’ is closed to new replies.