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This topic contains 5 replies, has 2 voices.

Last updated by Diego Pereira 6 months, 1 week ago.

Assigned support staff: Diego Pereira.

Author Posts
May 9, 2019 at 2:21 pm

mostafaE

I'm trying to import an excel sheet in 2 languages, English(As default) and Arabic, I'm facing 2 errors
1 - Every time I am trying to upload the excel sheet I got an error saying "Your server terminated the import process", I tried to fix this error by disabling all my plugins and I found that when I deactivate "WPML Multilingual CMS" the error doesn't appear, and the products are loaded successfully, but with Arabic I can't import products because of deactivating "WPML Multilingual CMS" will make the Arabic products imported as English also.
2- After importing the products if I tried to see the products after activating WPML I can't see them but after deactivating it and reActivating the products are visible.
Notice: I've tried to reproduce the error using sandbox but I can't, the error seems in my setup.

May 9, 2019 at 3:53 pm #3777847

Diego Pereira
Supporter

Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello @mostafae, welcome to the WPML support Forum!

Are you using WP All Import plugin to run the import?

This sounds like a server issue. Could you please provide your debug information so that I can get a look at some of your configurations. We have an excellent article on how to located here: https://wpml.org/faq/provide-debug-information-faster-support/.
NOTE: Please be sure to check the box to indicate you can provide debug info and paste your debug info in the debug field provided, and NOT in the general response field.

All the best,
Diego

May 9, 2019 at 5:31 pm #3778425

mostafaE

Thanks, Diego for your support,
Yes, I use WP all import pro plugin, I provided the debug info in the box, I hope we can fix the problem

May 10, 2019 at 2:43 pm #3785595

Diego Pereira
Supporter

Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there,

I checked the settings of your server through debug log and saw that some items need attention:

Increase WP memory
Please increase the PHP memory limit to 256mb. Currently this memory is set to 40mb.
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

MaxInputVars
Currently your server is configured with MaxInputVars = 1000, which is too low and can cause problems. Please increase this to 10,000. There are two options to do this:
== php.ini file
Open the php.ini file and insert/edit this line:

max_input_vars = 10000

hidden link

== .htaccess file

php_value max_input_vars 10000

Please let me know if the issue still occurs after updating these settings.

Kind regards,
Diego

May 10, 2019 at 8:29 pm #3787733

mostafaE

Hello Diego ,
I made these edits and the problem isn't sovled yet

May 13, 2019 at 4:40 pm #3800653

Diego Pereira
Supporter

Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there,

Please send us access to your WordPress dashboard (website URL, login and password) I'll check and do some tests. - Please use the private field to send the sensitive data - do not post if you do not see it.

It would be better if you give me a test site rather than the live site.

IMPORTANT Please backup a working copy of site files and database before.

Maybe I'll need to replicate your site locally. For this, please install these plugins:
Duplicator: https://wordpress.org/plugins/duplicator/
File Manager: https://wordpress.org/plugins/wp-file-manager/
All-in-one WP Migration hidden link
Cloudways WordPress Migrator: https://wordpress.org/plugins/bv-cloudways-automated-migration/

Please also send us the steps to reproduce the issue.

Kind regards,
Diego

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