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This topic contains 3 replies, has 2 voices.

Last updated by benjamin 2 years, 4 months ago.

Assigned support staff: Bobby.

Author Posts
May 1, 2017 at 5:11 pm #1265623

benjamin

I am trying to: install WPML

URL of (my) website where problem appears: hidden link

I expected to see: WPML

Instead, I got: Your WPML settings seem to be corrupted.

further:
==================================================
WPML Multilingual CMS 3.1.4 => Installed/Active
WPML CMS Nav 1.4.2 => Installed/Active
WPML String Translation 2.0.4 => Installed/Active
WPML Sticky Links 1.3.2 => Installed/Active
WPML Translation Management 1.9.3 => Installed/Active
WPML Translation Analytics 1.0.3 => Installed/Active
WPML XLIFF 0.9.3 => Installed/Active
WPML Media 2.1.3 => Installed/Active
WooCommerce Multilingual Version n/a => Not installed/Not Active
JigoShop Multilingual Version n/a => Not installed/Not Active
Gravity Forms Multilingual Version n/a => Not installed/Not Active
CRED Frontend Translation 1.1 => Installed/Not Active
Installer Version n/a => Not installed/Not Active
--------------------------------------------------
icl_translations count: 162
setup_complete: true
setup_complete missing: false
default_language: ""
default_language_missing: false

active_languages:
Array
(
)

icl_sitepress_settings (serialized):
a:69:{s:19:"hide_upgrade_notice";s:5:"3.1.4";s:25:"icl_capabilities_verified";b:1;s:21:"interview_translators";i:1;s:34:"existing_content_language_verified";i:1;s:25:"language_negotiation_type";s:1:"1";s:23:"theme_localization_type";i:2;s:14:"icl_lso_header";i:0;s:18:"icl_lso_link_empty";i:0;s:13:"icl_lso_flags";i:1;s:19:"icl_lso_native_lang";i:1;s:20:"icl_lso_display_lang";i:0;s:18:"sync_page_ordering";i:1;s:16:"sync_page_parent";i:1;s:18:"sync_page_template";i:1;s:16:"sync_ping_status";i:1;s:19:"sync_comment_status";i:1;s:16:"sync_sticky_flag";i:1;s:17:"sync_private_flag";i:1;s:16:"sync_post_format";i:1;s:11:"sync_delete";i:0;s:15:"sync_delete_tax";i:0;s:20:"sync_post_taxonomies";i:1;s:14:"sync_post_date";i:0;s:21:"sync_taxonomy_parents";i:0;s:25:"translation_pickup_method";i:0;s:15:"notify_complete";i:1;s:26:"translated_document_status";i:1;s:17:"remote_management";i:0;s:15:"auto_adjust_ids";i:1;s:11:"alert_delay";i:0;s:12:"promote_wpml";i:0;s:23:"troubleshooting_options";a:1:{s:18:"http_communication";i:1;}s:18:"automatic_redirect";i:0;s:17:"remember_language";i:24;s:17:"icl_lang_sel_type";s:8:"dropdown";s:18:"icl_lang_sel_stype";s:6:"mobile";s:24:"icl_lang_sel_orientation";s:10:"horizontal";s:28:"icl_lang_sel_copy_parameters";s:0:"";s:21:"icl_widget_title_show";i:1;s:28:"translated_document_page_url";s:13:"auto-generate";s:28:"sync_comments_on_duplicates ";i:0;s:3:"seo";a:2:{s:10:"head_langs";i:1;s:27:"canonicalization_duplicates";i:1;}s:22:"posts_slug_translation";a:1:{s:2:"on";i:0;}s:15:"languages_order";a:2:{i:0;s:2:"de";i:1;s:2:"es";}s:4:"urls";a:5:{s:30:"directory_for_default_language";i:0;s:12:"show_on_root";s:0:"";s:19:"root_html_file_path";s:0:"";s:9:"root_page";i:0;s:23:"hide_language_switchers";i:1;}s:22:"admin_default_language";s:9:"_default_";s:18:"ajx_health_checked";b:1;s:14:"setup_complete";i:1;s:17:"setup_wizard_step";i:3;s:18:"default_categories";a:0:{}s:16:"default_language";s:0:"";s:2:"st";a:4:{s:2:"sw";a:0:{}s:16:"strings_per_page";i:10;s:15:"icl_st_auto_reg";s:7:"disable";s:16:"strings_language";s:2:"en";}s:27:"dont_show_help_admin_notice";b:1;s:19:"icl_lang_sel_config";a:9:{s:19:"font-current-normal";s:7:"#444444";s:18:"font-current-hover";s:7:"#000000";s:25:"background-current-normal";s:7:"#ffffff";s:24:"background-current-hover";s:7:"#eeeeee";s:17:"font-other-normal";s:7:"#444444";s:16:"font-other-hover";s:7:"#000000";s:23:"background-other-normal";s:7:"#ffffff";s:22:"background-other-hover";s:7:"#eeeeee";s:6:"border";s:7:"#cdcdcd";}s:26:"icl_lang_sel_footer_config";a:10:{s:19:"font-current-normal";s:7:"#444444";s:18:"font-current-hover";s:7:"#CFCFCF";s:25:"background-current-normal";s:7:"#BFBFBF";s:24:"background-current-hover";s:7:"#eeeeee";s:17:"font-other-normal";s:7:"#444444";s:16:"font-other-hover";s:7:"#000000";s:23:"background-other-normal";s:7:"#ffffff";s:22:"background-other-hover";s:7:"#eeeeee";s:6:"border";s:7:"#cdcdcd";s:10:"background";s:7:"#ffffff";}s:29:"icl_language_switcher_sidebar";s:1:"0";s:19:"icl_lang_sel_footer";i:0;s:21:"icl_post_availability";i:0;s:30:"icl_post_availability_position";s:5:"below";s:26:"icl_post_availability_text";s:39:"Dieser Post ist auch verfügbar auf: %s";s:29:"language_selector_initialized";i:1;s:22:"translation-management";a:4:{s:12:"notification";a:5:{s:7:"new-job";i:1;s:9:"completed";i:1;s:8:"resigned";i:1;s:9:"dashboard";b:1;s:9:"purge-old";i:7;}s:25:"custom_fields_translation";a:22:{s:5:"title";i:2;s:11:"description";i:2;s:8:"keywords";i:2;s:17:"_cms_nav_minihome";i:1;s:16:"_cms_nav_section";i:2;s:17:"_top_nav_excluded";i:1;s:21:"_portimage_full_value";i:2;s:21:"_portimage_desc_value";i:2;s:17:"_jcycle_url_value";i:2;s:20:"_sc_port_count_value";i:0;s:16:"_pagetitle_value";i:2;s:13:"banner_search";i:0;s:13:"page_comments";i:0;s:25:"page_primary_color_scheme";i:1;s:27:"page_secondary_color_scheme";i:1;s:21:"page_background_color";i:1;s:21:"page_background_image";i:1;s:24:"page_background_position";i:1;s:22:"page_background_repeat";i:1;s:11:"aiosp_title";i:0;s:17:"aiosp_description";i:0;s:14:"aiosp_keywords";i:0;}s:22:"doc_translation_method";i:0;s:28:"custom_types_readonly_config";a:2:{s:10:"attachment";i:1;s:17:"displayed_gallery";i:1;}}s:18:"icl_additional_css";s:33:" ";s:18:"display_ls_in_menu";i:1;s:11:"menu_for_ls";i:4;s:24:"custom_posts_sync_option";a:2:{s:10:"attachment";i:1;s:17:"displayed_gallery";i:1;}s:38:"hide_professional_translation_controls";s:1:"1";s:16:"just_reactivated";i:0;s:29:"edit_languages_flag_migration";i:1;}

icl_sitepress_settings (unserialized):
Array
(
[hide_upgrade_notice] => 3.1.4
[icl_capabilities_verified] => 1
[interview_translators] => 1
[existing_content_language_verified] => 1
[language_negotiation_type] => 1
[theme_localization_type] => 2
[icl_lso_header] => 0
[icl_lso_link_empty] => 0
[icl_lso_flags] => 1
[icl_lso_native_lang] => 1
[icl_lso_display_lang] => 0
[sync_page_ordering] => 1
[sync_page_parent] => 1
[sync_page_template] => 1
[sync_ping_status] => 1
[sync_comment_status] => 1
[sync_sticky_flag] => 1
[sync_private_flag] => 1
[sync_post_format] => 1
[sync_delete] => 0
[sync_delete_tax] => 0
[sync_post_taxonomies] => 1
[sync_post_date] => 0
[sync_taxonomy_parents] => 0
[translation_pickup_method] => 0
[notify_complete] => 1
[translated_document_status] => 1
[remote_management] => 0
[auto_adjust_ids] => 1
[alert_delay] => 0
[promote_wpml] => 0
[troubleshooting_options] => Array
(
[http_communication] => 1
)

[automatic_redirect] => 0
[remember_language] => 24
[icl_lang_sel_type] => dropdown
[icl_lang_sel_stype] => mobile
[icl_lang_sel_orientation] => horizontal
[icl_lang_sel_copy_parameters] =>
[icl_widget_title_show] => 1
[translated_document_page_url] => auto-generate
[sync_comments_on_duplicates ] => 0
[seo] => Array
(
[head_langs] => 1
[canonicalization_duplicates] => 1
)

[posts_slug_translation] => Array
(
[on] => 0
)

[languages_order] => Array
(
[0] => de
[1] => es
)

[urls] => Array
(
[directory_for_default_language] => 0
[show_on_root] =>
[root_html_file_path] =>
[root_page] => 0
[hide_language_switchers] => 1
)

[admin_default_language] => _default_
[ajx_health_checked] => 1
[setup_complete] => 1
[setup_wizard_step] => 3
[default_categories] => Array
(
)

[default_language] =>
[st] => Array
(
[sw] => Array
(
)

[strings_per_page] => 10
[icl_st_auto_reg] => disable
[strings_language] => en
)

[dont_show_help_admin_notice] => 1
[icl_lang_sel_config] => Array
(
[font-current-normal] => #444444
[font-current-hover] => #000000
[background-current-normal] => #ffffff
[background-current-hover] => #eeeeee
[font-other-normal] => #444444
[font-other-hover] => #000000
[background-other-normal] => #ffffff
[background-other-hover] => #eeeeee
[border] => #cdcdcd
)

[icl_lang_sel_footer_config] => Array
(
[font-current-normal] => #444444
[font-current-hover] => #CFCFCF
[background-current-normal] => #BFBFBF
[background-current-hover] => #eeeeee
[font-other-normal] => #444444
[font-other-hover] => #000000
[background-other-normal] => #ffffff
[background-other-hover] => #eeeeee
[border] => #cdcdcd
[background] => #ffffff
)

[icl_language_switcher_sidebar] => 0
[icl_lang_sel_footer] => 0
[icl_post_availability] => 0
[icl_post_availability_position] => below
[icl_post_availability_text] => Dieser Post ist auch verfügbar auf: %s
[language_selector_initialized] => 1
[translation-management] => Array
(
[notification] => Array
(
[new-job] => 1
[completed] => 1
[resigned] => 1
[dashboard] => 1
[purge-old] => 7
)

[custom_fields_translation] => Array
(
[title] => 2
[description] => 2
[keywords] => 2
[_cms_nav_minihome] => 1
[_cms_nav_section] => 2
[_top_nav_excluded] => 1
[_portimage_full_value] => 2
[_portimage_desc_value] => 2
[_jcycle_url_value] => 2
[_sc_port_count_value] => 0
[_pagetitle_value] => 2
[banner_search] => 0
[page_comments] => 0
[page_primary_color_scheme] => 1
[page_secondary_color_scheme] => 1
[page_background_color] => 1
[page_background_image] => 1
[page_background_position] => 1
[page_background_repeat] => 1
[aiosp_title] => 0
[aiosp_description] => 0
[aiosp_keywords] => 0
)

[doc_translation_method] => 0
[custom_types_readonly_config] => Array
(
[attachment] => 1
[displayed_gallery] => 1
)

)

[icl_additional_css] =>
[display_ls_in_menu] => 1
[menu_for_ls] => 4
[custom_posts_sync_option] => Array
(
[attachment] => 1
[displayed_gallery] => 1
)

[hide_professional_translation_controls] => 1
[just_reactivated] => 0
[edit_languages_flag_migration] => 1
)

==================================================

May 1, 2017 at 7:13 pm #1265675

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello ,

Thank you for contacting us !

**Before we proceed I recommend to please take FULL BACKUP of your database and your website.**
I often use the Duplicator plugin for this purpose See: http://wordpress.org/plugins/duplicator/

If you DO NOT have translations on your site, you can press the Reset button and install WPML again.

I would like to request temporary access (wp-admin and FTP) to your site to fix the issue.
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you will enter is private which means only you and I can see and have access to it.

Thank you,
Bobby

May 2, 2017 at 5:41 am #1265828

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

The error should be gone now !

Kind Regards,
Bobby

May 2, 2017 at 7:58 am #1265934

benjamin

thanks alot Bobby