Youtube Videos won't work on the translated page, but they do work on the original

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with YouTube videos not working on the translated pages of your website, while they work fine on the original page. The issue arises because an incorrect shortcode format with additional characters like [/embedyt] is added in the translations.

Solution:
First, ensure that when you are adding the YouTube URL into the shortcode, you do so without any spaces or additional characters. The correct format should look like this:

[embedyt]https://www.youtube.com/embed/zH6e05Owbvk[/embedyt]

Instead of:

[embedyt]
https://www.youtube.com/embed/zH6e05Owbvk[/embedyt]

If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.

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Tagged: Exception, Not WPML issue

This topic contains 5 replies, has 1 voice.

Last updated by Waqas Bin Hasan 1 year, 7 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
December 6, 2024 at 1:48 pm #16486325
orO	Background of the issue: I am trying to have YouTube videos work on both the original and translated pages of my website. This is the original page: hidden link and this is its translation: hidden link But the videos are broken on the translation Symptoms: The YouTube videos work on the original page but are broken on the translated page. Questions: Why are the YouTube videos not working on the translated page? How can I fix the broken videos on the translated page?
December 8, 2024 at 7:57 am #16489249
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello, Thank you for contacting WPML support. Before your ticket is assigned to a supporter, I’d like to provide some detailed steps to help you resolve the issue. On the original page I see the youtube url is added as: hidden link; and on the translations I see the youtube url is added as: hidden link;?enablejsapi=1&origin=hidden link; [/embedyt] is something I see added on the translations and if I remove it it works. So can you let us know how are you adding the content, if you are adding the shortcode yourself, can you make sure to add the shortcodes without any spaces and udpate the translations to is works, like [embedyt]<em><u>hidden link</u></em>; Instead of [embedyt] <em><u>hidden link</u></em>; Let me know if these steps resolve the issue or if you need further assistance. Thanks
December 8, 2024 at 4:14 pm #16490093
orO	Hello, Thank you for your help. We use this plugin to embed YouTube Videos: https://wordpress.org/plugins/youtube-embed-plus/ We have their paid version. Here is the part with the videos on the Original page, we use classic editor, we do not use page builders. <h2>סיור בסדנת Kennerton</h2> <p>בסרטונים ניתן לצפות בחלק מתהליך הייצור של אוזניות Kennerton. השמע בשפה הרוסית, אבל קל להתרשם גם מבלי להבין את הנאמר.</p> [embedyt]<em><u>hidden link</u></em>; <div class="spacer-l"></div> [embedyt]<em><u>hidden link</u></em>; <div class="spacer-xxl"></div> There are no spaces I can eliminate. I've attached a screen-shot. How can WPML to stop breaking the short codes\videos?
December 8, 2024 at 4:53 pm #16490181
orO	Providing more information I went to Pages, switched to English (the secondary language) opened the translated version, clicked "Edit Anyway" then I looked at the code. In this version, there is indeed a line break. <div class="spacer-xxl"></div> <h2>A tour of Kennerton's workshop</h2> <p>In the videos you can watch part of the production process of Kennerton's headphones. The audio is in Russian, but it is easy to get an impression even without understanding what is being said. </p> [embedyt] <em><u>hidden link</u></em>; <div class="spacer-l"></div> [embedyt] <em><u>hidden link</u></em>; <div class="spacer-xxl"></div> I did not want to fix this and save as I think that would make the translated page only translatable manually from now on, something I do not want. I want both versions synced. How can this be fixed?
December 8, 2024 at 4:59 pm #16490185
orO	OK, seeing your response time are very very slow I decided to act. I edited the translated version into this: <div class="spacer-xxl"></div> <h2>A tour of Kennerton's workshop</h2> <p>In the videos you can watch part of the production process of Kennerton's headphones. The audio is in Russian, but it is easy to get an impression even without understanding what is being said. </p> [embedyt]<em><u>hidden link</u></em>; <div class="spacer-l"></div> [embedyt]<em><u>hidden link</u></em>; <div class="spacer-xxl"></div> Now it seems to be working.
December 10, 2024 at 11:56 am #16498035
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. I'm assigned this ticket and 'll try my best to help you resolve the issue. Please also accept our apologies for delayed reply due to load in support forums. I tried to reproduce the issue in a fresh sandbox site on the following links: Default Gutenberg Editor: - hidden link - hidden link Classic Editor: - hidden link - hidden link I used "YouTube WordPress Plugin by Embed Plus" plugin to embed the videos (from your provided video URLs) and these seem to work just fine. Perhaps something is conflicting in your site that is adding the extra space or line-break as mentioned by my colleague and as you noted. You can try reproducing the issue in my sandbox site (hidden link - one-click login). And note down the exact steps, in case it is reproducible in this sandbox site. On the other hand, if it isn't reproducible in the sandbox site, then I'll recommend checking with only WPML plugins in your site to confirm if problem is really coming from the WPML. And we can continue further investigation. IMPORTANT: Please take full backup of your website and database beforehand. It is highly advised to try this on a staging/dev site first, so your live website isn't compromised. Please let me know your findings and I'll try my best to help you further on the matter. Regards.