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This topic contains 7 replies, has 2 voices.

Last updated by edens 1 month, 3 weeks ago.

Assigned support staff: Itamar.

Author Posts
August 25, 2019 at 8:21 am #4453513

edens

Hello,
I am using WPML plugin and i have checked my website and there is a problem.

In my translated languages, when i try to make an order i get an error of too long/invalid phone number and also error of wrong zipcode.

I have tried to change a lot of things but no luck, the problem continues and customers cant make order in translated language.

In my main language (English), it is working correctly with no problems.
I have added you screenshot so you will better understand my problem

August 25, 2019 at 9:03 pm #4455149

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi, Eden.

Currently wen I check your site in Spanish (for example), I cannot see the problem.
I choose one of the products and proceed to checkout. There I'm filling all the details, including phone number. But I do not see the error message that you are getting. Please see the attached screenshot.
Have you fixed this issue already?
If not, then please tell me the exact steps on how I can replicate this issue.

Thanks,
Itamar.

August 26, 2019 at 7:38 am #4456431

edens

NO the issue is not fixed,
You should pick a payment method and try to send the order,
then you are supposed to see the issues

August 26, 2019 at 5:40 pm #4460613

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi.

I select Paypal and press the 'ATRERIOR' button. But still, I do not see the issue.
Is this what I should do?
Please let me know the exact steps of how to replicate the issue.
Please write to me: Do 1. 2. 3... and so on.

Thanks,
Itamar.

August 26, 2019 at 6:34 pm #4460821

edens

plz check all the checkout pages and try different times,
for example i tried now in russian language and received error message for no reason

August 26, 2019 at 6:47 pm #4460883

edens

it seems that the problem happened because my payment page cant accept the currency of russian rubble,
is there an option to change this specific currency back to USD when the customer reach to checkout page?

August 27, 2019 at 2:07 pm #4467561

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi.

I'm sorry, but there is no such option that is built into WooCommerce Multilingual.

We have extensive information for developers at the following link.
https://wpml.org/documentation/support/
And we have WooCommerce Multilingual API hooks which you can use here.
https://wpml.org/documentation/related-projects/woocommerce-multilingual/wcml-hooks-reference/#multi%C2%AD-currency-feature
Maybe one of those hooks will fit your need.

If something is not working for you with one of our hooks and you can show us what is not working, we'll investigate why it is happening and fix it if needed.
But otherwise creating or debugging a custom code is out of the scope of this forum.

In case it is needed, I would suggest you consider contacting one of our certified partners from this link: https://wpml.org/contractors/
Before doing so please have a look also here:
https://wpml.org/documentation/about-wpml-contractors/what-type-of-work-you-can-expect-from-contractors/

With our contractors, you might get the custom assistance you need to get on with your project.

Best Regards,
Itamar.

August 27, 2019 at 6:24 pm #4469091

edens

My issue is resolved now. Thank you!