Problem: The client was unable to see all their purchased WPML credits after re-registering their site. They needed to combine old and newly purchased credits and update the site key in WPML, especially since they were using a manual setup due to the incompatibility with the OTGS Installer and the WordPress Bedrock framework. Solution: We reviewed the credit allocations for the client's website and confirmed that all credits, both old and new, had been successfully combined. The total credits assigned were 238,724, with 219,336 credits used, leaving 19,388 credits available. This matches the amount currently displayed on the client's site, ensuring that no credits were lost during the re-registration process.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
