Problem: The client was unable to translate three specific strings: 'Recent Posts' in the Blog section, 'Search Results for:' on the search results page, and 'Mon – Fri from 8:00 am to 5:00 pm' in the footer of the Astra theme. They were concerned about using up credits by scanning strings. Solution: We clarified that scanning themes and plugins for strings via the WordPress Dashboard > WPML > Theme and Plugins Localization does not consume any credits. It only helps in finding and adding strings to the string translation page. For strings not appearing on the translation page, we recommended following the steps in our documentation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ For the 'Recent Posts' and 'Search Results for:' strings, we managed to apply translations directly. However, the string in the footer was not located in the expected widget area under Appearance > Customize > Footer, prompting further investigation into its location. For the menu named 'Contact', we navigated to WPML > String Translation and filtered by the 'Contact Menu' text domain. After translating the necessary strings, we proceeded to WPML > WP Menus Sync, clicked the Sync button, selected all checkboxes, and completed the synchronization steps. This resolved the issue. More details on menu translation can be found here: https://wpml.org/documentation/getting-started-guide/translating-menus/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at our support forum.
Problem: If you're experiencing an issue where the WooCommerce lateral menu in the My Account section is not visible in the Spanish version of your site, this summary might help. Solution: We recommend following these steps to resolve the visibility issue: 1. Edit the English page using the UX Builder. 2. Access the post settings. 3. Change the template from 'Default Template' to 'WooCommerce - My Account' template. 4. Save the changes and exit the settings. After these adjustments, refresh the Spanish My Account page to check if the sidebar is now visible.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
The missing texts from the Subscriptions for WooCommerce Pro plugin are not appearing for translation, which is necessary for using the site in the Spanish version.
Solution:
If you can’t find the strings you need to translate:
1. Go to WPML > Translation Dashboard.
2. Check the top of the Other texts (Strings) section to ensure auto-detection of strings is enabled.
3. Visit the front-end page where those untranslated strings appear in any language other than English.
4. Return to WPML > Translation Dashboard > Other texts (Strings) and find the text you're trying to translate.
5. Send the text for translation.
Problem: The client was experiencing issues with WooCommerce variable products not accepting a $0 price value in the translated Spanish version, despite the original English version working correctly. Solution: We recommended using the translation editor to ensure the variable products are translated correctly. If issues persist, making a minor edit to the original product and updating the translation to 100% should help. Additionally, we installed WooCommerce Multilingual 5.5.2-b.1, a Beta version that resolved the issue. We advised the client to wait for the official release of this version and update it on their live website after making a backup.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where some elements overlap the header on your pages after updating WPML. Solution: We recommend adding the following CSS to the custom CSS section of your theme to resolve the overlapping elements issue:
This adjustment should prevent the elements from overlapping the header. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
