Problem: The client wants to downgrade their WPML subscription from a 3-website package to a 'Multilingual Blog' package for only 2 websites and update their payment method. Solution: We informed the client that we do not offer downgrade options for existing plans. They need to wait until their current subscription expires. After expiration, they can log in to their account and purchase a new subscription at the full price. It's important to note that the 'Multilingual Blog' subscription allows registration of only one site and does not include the WPML String Translation plugin, which means updates for this plugin won't be received. To compare all available subscription plans, visit https://wpml.org/purchase/. For instructions on how to update the payment method, please follow this link: https://wpml.org/purchase/how-to-change-your-payment-method/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are updating your blog daily without translating the posts, but WPML is automatically creating translated pages for these posts, causing the same content to appear in all languages. Solution: If you're experiencing this issue, we recommend changing the translation settings for your posts. Go to WPML-> Settings-> Post Type Translation section, and set the posts to be "Translatable - Only show translated item". After making this change, create a new test page or post and do not translate it to verify if the issue is resolved.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing a permission issue with the WPML plugin because there is no 'languages' folder in your wp-content directory. This results in an error stating that 'WPML String Translation is attempting to write .mo files with translations' but cannot due to the missing folder. Solution: We recommend manually creating the 'languages' folder in your wp-content directory. This should resolve the permission issue and allow WPML String Translation to write the necessary .mo files. If you're experiencing this issue, please try this solution and check if it resolves the error.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
