Problem: The client added a new website to their account without sending a translation request, yet noticed an unexpected increase in account usage to 1000146, surpassing the 1,000,000 limit, and an associated cost of $496. After enabling the 'Pay-as-you-go account details' limit, the client paid $117, resetting the counter to 146 with a cost of $0, and is concerned about how this will reflect in the upcoming monthly invoice. Solution: We reviewed the client's account and confirmed that the invoice adjustment was correctly applied for $117 with no remaining balance. If you're experiencing similar issues with account limits or invoice discrepancies, we recommend checking your account details thoroughly and contacting us if discrepancies continue. It's also advisable to ensure that all actions such as enabling limits or making payments are confirmed within the account settings.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum.
