Problem: The client is experiencing issues with the translations of tickets in an event calendar setup, where tickets appear in the German version but not in the English version. Solution: We recommend following the steps outlined in the documentation for integrating WPML with the Events Calendar to ensure proper localization and translation of event tickets. You can find the guide here: Events Calendar Localization with WPML. Additionally, there is a known issue with Event Tickets Plus where translated events do not display tickets correctly. Please follow the specific steps provided in the WPML errata page here: Event Tickets Plus Translated Events Issue. If these solutions do not resolve your issue, or if they seem outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Also, ensure you have the latest versions of your themes and plugins installed, and check for related known issues at WPML Known Issues. For further assistance, please contact us through the WPML support forum.
Problem: The client reported that videos and images were not displaying correctly on the Danish version of their product pages compared to the English version on their WooCommerce site using the JetixWP plugin. Solution: We recommended the client to first update WPML and its addons to the latest versions by following these steps: 1. Create a backup of the website. 2. Navigate to WordPress Dashboard > Plugins > Add new > Commercial (tab). 3. Click the Check for Updates button and update WPML and its addons. For more information on automated updates, visit https://wpml.org/faq/install-wpml/#automated-updates. Next, ensure media translation settings are correctly configured: 1. Go to WordPress Dashboard > WPML > Settings > Media Translation. 2. Check all enabled checkboxes and click the Start button. 3. Wait for the process to finish. Then, make a minor edit to trigger an update: 1. Navigate to Dashboard > Products and open the edit screen of the original product. 2. Make a small change and save it. 3. Edit the translation again and ensure it is 100% translated. Additionally, we enabled the COPY option for specific custom fields related to video features, which resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where categories, products, and menus are not correctly directing to the Danish translations after setting everything up in WPML, even though they work fine in the main language (English), we can help you address this. Solution: First, check your taxonomy translation settings. Navigate to WPML → Settings, scroll to the Taxonomies Translation section, and ensure your product categories or other relevant taxonomies are set to
Translatable – use translation if available or fallback to default language
or
Translatable – only show translated items
. If there's a lock icon, click it to unlock the options, then click Save. If the issue persists, it might be due to outdated cache memory or a minor database issue. Try re-saving the category in Danish and check if the problem is resolved.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with their sites not showing or connecting properly, which might be due to WPML not being registered correctly. Solution: We recommend the following steps to resolve the issue: 1. Log in to your https://oialla.com/ site and navigate to Dashboard >> Plugins >> Add new > Commercial tab. If you see the Unregister WPML from this site link, click it. 2. Click the Register WPML link. 3. Enter the key 'IljsaqZjaI' in the input box and press Register.
If the problem persists, please follow these steps to delete the existing site key and create a new one: 1. Log in to your WPML.org account and go to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key for https://oialla.com/ by clicking the trash icon, which will return the assigned credits to your WPML.org account. More details can be found here: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org 3. Back on your site, navigate to Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it appears. 4. Click the Register WPML link. 5. Click the Get a key for this site link, generate the key, and assign the credits. Confirm the assigned credits from WPML >> Translation Management > Translation Tools. 6. Copy the new key, paste it into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you may open a new support ticket for further assistance at WPML support forum.
Problem: The client needed to transfer credits to a specific site. Solution: We transferred 40,000 credits from the client's WPML.org account to the specified site. For issues related to site connection, we created a separate support ticket to address it. If the credit transfer issue is resolved, the client should mark this ticket as resolved, and we will continue to address the site connection issue in the new ticket.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The shop page not showing the same design in different languages. Solution: This might be due to missing category translations and improper taxonomy hierarchy synchronization. Follow these steps: 1. Navigate to WPML > Taxonomy translation. 2. Select Product Categories from the dropdown and ensure all taxonomy terms are translated. 3. At the bottom of the page, click on Synchronize Product categories assignment in content. 4. Move to the Hierarchy Synchronization tab and synchronize it.
If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The slides in the front page, built with Woodmart Core, have a different width in the translated content. Solution: If you're experiencing similar display issues after translation, we recommend the following steps: 1. Go to 'Slides'. 2. Use the admin bar language switcher to switch to English. 3. Edit the slide named 'Jane-winther-ny2'. 4. Click on 'Edit anyway'. 5. In 'Slide Settings' > 'Layout', toggle on 'Full width content'. 6. Save the changes. This approach resolved the issue in our test environment. Please try these steps on your site and let us know how it goes.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to edit their website using the Divi Builder. Solution: We tested opening a page with Divi Builder while WPML was active and found no issues. We recommend the client to check if the problem persists and if so, to provide URLs or screenshots where the issue occurs. If the issue has resolved itself as mentioned, no further action might be needed. However, if problems continue, we suggest checking for any known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
If this solution does not apply or is outdated, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported an issue where it seemed that translation jobs were stuck or not updating properly in the WPML Translation Management system. Solution: We checked the WPML > Translation Management > Jobs and confirmed that there were no jobs "in progress"; all jobs were marked as completed. We also manually opened the translation editor for the pages, verifying that each was at 100% completion and that there were no issues with saving the translations. It appears that clearing the cache might have resolved the issue, as the client suggested.
If you're experiencing similar issues, we recommend trying to clear your site's cache and then check the status of translation jobs in WPML > Translation Management > Jobs. If the problem persists, please visit our support forum for further assistance. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client is experiencing a difference in the menu layout between the English and Danish versions of their website. Solution: We recommend checking if the header was created using the Global Header feature in Divi's Theme Builder. If so, go to WPML → Translation Management, select the header template, and send or resend it for translation. This step should help in completing its translation and ensuring consistency across different languages. For a detailed guide on how to translate theme builder templates using WPML, please visit Translate the Footer Template.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
