Problem: If you're experiencing issues where a coupon only works in the English version of your multilingual site and selecting the brand category in one language causes it to disappear in the other, the problem might be related to the translation settings of your coupons and brand categories. Solution: 1. Go to WPML -> Settings. 2. In the 'Post type translation' section, check the configuration for the Coupons. Ensure they are set to be translatable. 3. In the 'Taxonomy translation' section, verify the configuration for the Brands. It should be set to 'Translatable (only show translated items)'. 4. Update your WPML plugins to the latest version by navigating to Plugins -> Add new -> Commercial tab. 5. If the coupon still shows incorrect discount values, ensure that the coupon settings are correctly configured and translated for each language.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where a coupon created in English does not function when translated into French using WPML. Despite attempts to create a separate coupon for the French version, the need remains for the original coupon to work in both languages. Solution: We have identified that this issue is a duplicate of an existing support ticket. We recommend following the ongoing discussion and solutions provided in the original ticket thread. You can find the details and participate in the resolution process here: https://wpml.org/forums/topic/coupon-only-works-on-the-english-version/.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket for further assistance.
