Problem: The client needed to change the default English locale from en_US to en_GB for the UK market and add a new en_US locale for the US market. However, changing the locale resulted in the loss of some translations, such as the 'add to cart' button reverting to the default language. Solution: We advised the client that the default locale cannot be changed after creating the language. The recommended steps are to create a new language for en_GB, duplicate all content from en_US to en_GB, and then, if necessary, delete the original en_US content. For assistance with bulk duplicating content, we provided a guide which can be found here: https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: The client is unable to open Elementor in the Polish version of their site, while it functions correctly in other languages. The issue disappears when the PayPal plugin is deactivated. Solution: We recommend taking the following steps to identify and resolve the issue: 1) Ensure to take a full backup of your site and database. Preferably, perform these steps on a development or staging site. 2) Update the WooCommerce PayPal Payments plugin to the latest version and check if the issue persists. 3) If the problem continues, deactivate all plugins except for WPML and String Translation. 4) Switch to the parent Hello Elementor theme to check if the issue still occurs. 5) Reactivate your plugins one by one, checking for the issue after each activation to pinpoint when the conflict arises. 6) If the issue does not reappear after all plugins are activated, switch back to your original theme to see if it is the source of the problem.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket for further assistance.
Problem: The client is unable to see translation icons and language assignments on their website after entering the last translation. An error message indicates an 'Uncaught InvalidArgumentException' related to the WPML plugin. Solution: 1. Verify that active languages are declared in WPML > Languages. If no languages appear, attempt to add them again. 2. If unable to add languages, check the database for the WPML languages table. Back up the site and navigate to WPML > Support > Troubleshooting. Use the "Clear language information and repopulate languages" option. 3. If the issue persists, and the priorly set default language appears as greyed out, set another language as the site's default language. This may allow you to re-add the greyed out laguage and set it as default language.
If these steps do not resolve the issue or seem outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where Polish language filter titles appear on the English version of your site, as seen here: https://romanskanieruchomosci.com/en/properties/, this might be due to untranslated placeholders in Elementor. Solution: We recommend that you edit the English archive template using Elementor and manually translate the placeholders. This should resolve the issue of language discrepancies on your multilingual site.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to import posts via an XML file using WP All Import and WPML All Import, and the posts should be linked to each other based on the same ID. However, some imported posts are not linked despite having the same ID. Solution: We recommend checking the following guides to ensure you are following the correct steps:
The imported file should have an identifier to connect the two languages.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to create a new popup using JetPopup from Crocoblock and WPML, but the page fails to load. After reloading, a new number appears, but the popup does not show in the list. Solution: If you're experiencing this issue, we recommend you navigate to WPML > Support > Troubleshooting. Once there, try clicking all the buttons shown in this screenshot: https://prnt.sc/rqcSNCt3DVLY. This action should resolve the bug related to language assignment, allowing your pop-ups to display correctly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
