Problem: When translating a page, no content appears translated, and the translation editor shows zero words. Solution: The issue was traced to custom code in the child theme that was preventing WPML scripts from loading correctly. We recommend switching to the parent theme to verify if the translation editor then functions properly and the content becomes visible for translation. If the issue resolves, review and possibly disable parts of the custom code in the child theme to isolate the exact cause. If further assistance is needed, we suggest visiting our support forum.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem:
Some pages fail to translate automatically, showing an 'Unable to retrieve job details' error despite standard troubleshooting attempts.
Solution:
The issue was caused by custom code added to the Astra Child theme used on the site. This code overrides part of our product’s core logic, preventing it from functioning as intended. As a result, switching to an alternative theme (or removing the conflicting customizations) was necessary to ensure full compatibility and proper operation of our product.
Problem: You are trying to update WPML but receive an error message stating that your site doesn't meet WPML's minimum requirements, even though the WordPress REST API is reachable. Solution: If you're experiencing this issue, we recommend trying the following steps: 1. Visit the following WPML errata page for a workaround: https://wpml.org/errata/warning-about-wordpress-rest-api-if-non-authenticated-requests-blocked/ 3. A permanent fix for this issue will be included in future WPML releases. Before making any changes, please ensure to back up your database.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are trying to display a filter on translated pages using WPML, but the filter does not appear on these pages. It seems that the filter is present but attempts to pull content from the original language, resulting in it appearing empty. Solution: We recommend checking the configuration of your filter to ensure it is set to retrieve content based on the current language of the page rather than defaulting to the original language. This adjustment should allow the filter to display the correct content on translated pages. If this solution does not resolve your issue or seems outdated, please visit our known issues page and verify that you have the latest versions of themes and plugins installed. If the problem persists, we encourage you to open a new support ticket for further assistance. You can do so at our support forum.
Problem: You are trying to configure WPML to copy custom post titles instead of translating them, but some of your custom post types are translating titles when they should be copied. Solution: We do not have a built-in feature in WPML to exclude custom post titles from translation. This requires custom development. You can use the following example as a starting point: https://wpml.org/forums/topic/do-not-translate-title-with-automatic-translation/#post-13051837 Make sure to replace "product" in the code with your specific custom post type. Here is how you can modify the code:
$posttype == "your_custom_post_type"
Please ensure to backup your database before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
