Problem: After changing hosting providers, the French version of the site started generating its own order numbering, and these orders are not visible anywhere. Solution: We discovered that the DNS records for your French domain are not currently pointing to any location. We recommend contacting your new hosting provider to assist with correctly setting up the domains. You can refer them to this guide for the correct setup steps: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/ Additionally, ensure that the entire website, including all files and the database, has been properly transferred during the migration.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
