Problem: The client is experiencing an issue where the frontend of their website sometimes displays strings in the correct language (Italian) and sometimes in the default language (English), despite having updated core, plugins, themes, cleared WPML cache, applied WPML fix functions, and switched to the default WordPress theme. Solution: 1. We asked the client to check how the form is being built and translated. 2. We recommended performing a plugin conflict test by deactivating all plugins except for WPML and the necessary plugins for the form to work, to see if the translation issue persists. We also advised the client to ensure a backup is made before conducting any tests. 3. We suggested that the issue might be caused by another plugin or the theme, which could be overwriting the translations.
If you're experiencing a similar issue, we recommend you follow these steps and check if the problem is resolved. Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
