Problem: You have added product category names to the WPML Glossary to prevent them from being translated, but they are still being translated in other languages. Solution: We recommend you check the WPML > Settings on your site and ensure that the option 'Don't show translated taxonomies in Translation Editor' is deselected. This setting, when deselected, allows already translated taxonomies to appear in the editor for translation and be adjusted with a glossary entry. After adjusting this setting, perform a small update to the default language or a bulk update, and then send it for automatic translation. This should align the taxonomy with the glossary entry.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing issues with product category pages after switching languages on your website, such as product layout becoming smaller or category names still translating despite being added to the Glossary, the problem might be related to your theme or custom CSS. Solution: We recommend updating all related plugins and themes to their latest versions to ensure the issue isn't caused by an outdated bug. Check your theme settings, specifically under Astra > Theme Customizer, and adjust the product image size if it does not match your site's requirements. For issues visible only on specific devices (like iPhones), ensure to clear all types of caches (plugin, hosting, browser). If the problem persists, it might be due to custom CSS added to your theme. For instance, changing
align-items: center;
to
align-items: stretch;
in your CSS might resolve alignment issues. Additionally, adjusting button margins can also help.
Please note that these solutions might be irrelevant if they are outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client reported issues with their multilingual website where the homepage and other pages were not translating properly. Despite updates in the backend, the frontend displayed outdated layouts, structures, and media across different languages. The WPML Menu Sync settings were advised to remain off due to conflicts with a custom mega menu. Solution: 1. We instructed the client to resave the English versions of the affected pages. 2. We guided them through checking WPML → Settings to ensure proper translation settings for post types and custom fields. 3. We advised using WPML → Media Translation to synchronize or update images and media for each language. 4. We directed the client to resend affected pages via WPML → Translation Dashboard and complete translations again in the WPML Translation Editor. 5. We emphasized the importance of clearing all site, server, and browser caches after updates. 6. We avoided suggestions involving WP Menu Sync as per the client's prior instructions. 7. If issues persisted, we recommended manually inspecting Elementor templates for affected pages in each language, ensuring template assignments and media selections matched the current English layout.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where an unwanted language code prefix (e.g., 'DE', 'FR') is automatically added before the 'FREE SHIPPING OVER' text in the announcement bar on non-English pages of their multilingual website. The English version displays correctly without any prefix. Solution: 1. We recommended inspecting the Elementor templates by navigating to Templates → Theme Builder/Saved Templates to locate and edit the announcement bar widget. 2. Check the widget’s 'Advanced' settings, specifically the 'Before'/'After' fields, for any dynamic tags or shortcodes that might be adding the language codes, and remove any found prefixes. 3. Update the template after making these changes. 4. Search for related strings in WPML → String Translation and make necessary edits if the prefix is present in the translations. 5. If dynamic tags or custom PHP hooks in the child theme are conditionally generating the prefix, these should be reviewed and adjusted as needed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
