Problem: The client reported that their existing credits were zeroed out when new credits were purchased or when their subscription was renewed. This issue was not website-specific but related to the WPML.org account. The client had previously reported a similar issue during a subscription renewal, which had not been addressed. Solution: We escalated the issue to our account specialists for a detailed review. The steps included: 1. Reviewing the client's WPML.org account credit transaction history for the last two purchase/renew cycles. 2. Verifying if historical credits were carried forward or overwritten and identifying the cause of incorrect balance updates. 3. Checking for the existence and response to the client's prior support ticket from the last renewal. After reviewing, our specialists found that the transaction history was correct, suggesting that the issue might be related to the renewal top-up mechanic. We requested the client to provide more specific information about what they believed went missing, including dates and expected versus actual balances.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket so we can assist you directly.
Problem: You are trying to activate the WPML plugin on your subdomain but encountering errors such as 'Your account allows you to build only 3 "production" sites with WPML,' and 'Unable to register: Site key not matching' when using the parent website key. Solution: If you are using a Multisite Setup, you should first register your main site so that the same site key will apply to all subsites. For detailed instructions on how to register WPML on a Multisite Setup, please visit https://wpml.org/documentation/support/multisite-support/#install-wpml-multisite. If your subdomains are separate WordPress installations and not part of a Multisite setup, you will need to register each one individually and create a separate site key for each URL.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the default language setting in WPML does not take effect, and they continue to see the message 'Your default language must be mapped' despite having saved the settings. Solution: 1. We recommended the client to navigate to WPML > Languages > Edit Language to verify if the language had been correctly mapped. 2. We suggested checking for any errors while saving changes and to ensure that no third-party plugins were interfering with WPML, potentially preventing the option from saving. If unsure, we advised backing up the site and temporarily deactivating third-party plugins to test. 3. Upon further investigation, we discovered that all Translation Engines were turned off. We turned them back on for the client and asked them to check if the issue was resolved.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client is experiencing issues with integrating WPML with the Kadence 1.2.22 theme. Specifically, they need help creating a language widget for the header area, translating Kadence reusable patterns, and ensuring that internal links on translated pages update automatically. Solution: 1. To create a language widget in the header area using WPML, we recommend adding a Menu-type language switcher to the Kadence header. For guidance, please review the following documentation: https://www.kadencewp.com/blog/working-wpml/ https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/ 2. To translate Kadence reusable patterns, follow these steps: - Navigate to WPML -> Settings -> Post types and ensure 'kadence_element' is set to translatable. - Go to WPML → Translation Management, find the Reusable Blocks (or Kadence Element) section, and send it for translation. 3. To bulk-adjust internal links across translations: - Go to WPML → Settings → Translate Link Targets. - Click 'Scan now' and adjust links to update all existing posts/pages.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
