Problem: When editors add and crop a featured image to an original post, the translated post does not receive the cropped version of the featured image. This issue persists despite expectations for a fix in version 4.7. Solution: We have confirmed that this is a known limitation where image metadata does not sync after edits to attachments that already have translations. Currently, there is no immediate development scheduled for this issue due to its complexity and relatively low impact. We recommend using the suggested workaround available at https://wpml.org/errata/cropped-featured-image-not-displayed-in-translations/.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.
Problem: If you're experiencing issues with WPML's Advanced Translation Editor (ATE) such as receiving errors like 'Unable to retrieve job details' and 'finalCallback.incompleteResponse' after trashing an incorrectly assigned post and its translation, and then creating a new post with the same title and content in the correct language. Solution: We recommend the following steps: 1. Ensure that you have deleted the trashed post completely. 2. Visit WPML > Support > Troubleshooting and run the options to remove ghost entries and cancel in-progress automatic jobs. 3. If the issue persists, try duplicating the post to give it a different job ID and attempt the translation again. 4. If none of the above resolves the issue, it may be necessary to escalate this to our second-tier support or perform further debugging.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client was trying to define a block widget per language and encountered an issue where the widget on the left was being pushed down by the Swedish widget above it. This was due to an empty container adding a margin from the theme. Solution: We recommended adding CSS code to hide the wrapper that was causing the alignment issue. The client should add the following CSS code to their site:
If this solution does not apply or is outdated, or if you're still experiencing issues, we suggest checking the related known issues and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client was unable to translate the custom logo in their child theme of GeneratePress, despite adding the post ID of the media they wanted in the translation. The original logo was still displaying in both the default and translated versions. Solution: We asked the client for the file name of the translated logo and requested temporary access to their site for further investigation. Upon reviewing the WPML String Translation settings, we discovered two records for the media ID "11427" (the Swedish logo). Only one of these records was added to WPML String Translation. We added the correct record to String Translation, translated it, and confirmed that the logo now displays correctly on the translated page, as seen here: https://staging.ways.se/en/clients/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
