Problem: The client was experiencing a fatal error when trying to update a download on their site, specifically with the WPML Multilingual CMS plugin. The error message indicated an 'Uncaught Exception: قالب صفحة غير صالح' in the WPML post duplication class. Solution: 1. We recommended enabling WP_DEBUG in the wp-config.php file to gather more detailed error information. This involves setting
define('WP_DEBUG', true);
and
define('WP_DEBUG_LOG', true);
to log errors to a debug.log file within the /wp-content/ directory. For more details on debugging WPML, visit https://wpml.org/documentation/support/debugging-wpml/. 2. We suggested deactivating, deleting, and reinstalling a freshly downloaded version of the WPML plugin, reassuring the client that all settings and translations are preserved in the database, hence no data would be lost. 3. We offered to set up a staging site for further investigation if the client was uncomfortable performing these steps on their live site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
