Problem: The client was trying to redirect a Kadence form submission to a translated 'Thank you' page, but it was redirecting to the original language URL despite the URL being translated. Solution: We reviewed the Form block and confirmed that the Translation support for the Redirect field was correctly implemented. To fix the issue, we modified the link in the Redirect field on the Czech page to a relative format. After saving the changes and updating the English translation, the redirect started to work properly on the English version of the page. If you're experiencing a similar issue, we recommend you try updating the redirect link to a relative format and then updating your translations. Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client reported that certain elements such as icon lists from Kadence and standard headings were not being recognized by the Advanced Translation Editor (ATE) in a specific post, despite being translated fine in other instances.
Solution: We recommended the following troubleshooting steps: 1) Navigate to WPML>>Support page and click on the Troubleshooting link. 2) On the Troubleshooting page, perform the following actions in the *Clean up* section, waiting for confirmation after each:
Clear the cache in WPML
Remove ghost entries from the translation tables
Fix element_type collation
Set language information
Fix WPML tables collation
Assign translation status to duplicated content
Fix terms count
Fix post type assignment
Cleanup and optimize string tables
Show custom MO Files Pre-generation dialog box and Generate .Mo files
3) Open the post for editing. 4) Make a minor edit to the post by adding temporary text. 5) Update the post to refresh the translation settings.
We emphasized that the client should try this after a full site backup (mandatory) and report back with their feedback.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If so, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: If you're experiencing issues with your translated pages showing raw URLs instead of pretty permalinks, such as 'https://example.com/de/?post_type=activity&p=123' instead of 'https://example.com/de/activity/sample-page/', and some menu items also have incorrect link formats, this might be due to the posts being set as drafts. Solution: First, check if the affected posts are set as drafts in the relevant language. If they are, you need to publish those posts.
Additionally, ensure that the 'Let me review it before it gets published' option in WPML>>Settings>>Automatic translation is managed correctly. After completing the translation, review and publish the post's translation.
If the solution provided here is not relevant to your case, because it's outdated or simply not applicable, we recommend opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client was unable to translate the URL of Kadence Advanced buttons using the Advanced Translation Editor (ATE). They expected to find a field to translate the button URL but couldn't locate it, even when searching for "HTTP" or "/". Solution: We recommended that internal site links should automatically adjust when using the WPML Editor for translating a post. We advised the client to update the URL as dynamic post links and then update the post. This should show the correct translation for Kadence Advanced buttons links.
If you're experiencing a similar issue, we recommend you try updating your URLs as dynamic post links and then update your post. If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend you open a new support ticket with us.
Problem:
use ATE to translate a post that contains Kadence Blocks "Testimonial" block Solution:
Please go to WPML->Settings->Custom XML Configuration (tab at the top) and add the following
