Problem: The client reported an issue where a pop-up created with Elementor Pro only worked in English and not in other languages like German or Spanish. Solution: We identified that the pop-up issue was due to the use of an incompatible third-party plugin (Jeg Kit for Elementor). We recommended discontinuing its use and instead using a standard Elementor Pro method to create pop-ups. Detailed steps included replacing the trigger button with a standard Elementor Button widget, linking it to the pop-up, and updating the translation. It was also necessary to manually select the correct pop-up for each language in the Elementor settings and ensure the translation reached 100% completion in the Advanced Translation Editor. After these adjustments, the pop-up functioned correctly in all languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You have a pop-up on your page built with the Elementor pop-up builder, and although you've translated the content in WordPress, the translation does not appear when switching the site to German or Spanish. The pop-up content remains in English. Solution: We recommend that you edit the translated templates for each language to ensure they are linked correctly. Here are the steps to follow: 1. Access your WordPress admin area. 2. Navigate to the Elementor Library for pop-ups. 3. Select the appropriate language tab for your translations. For Spanish, ensure you are editing the pop-up under the Spanish language settings. Similarly, for German, make sure to adjust the settings under the German language tab.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current setup, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client, Marcus, is updating and redesigning his website and wants to translate the entire site from English to German and Spanish using WPML. He is concerned about maintaining the accuracy and quality of the translations without disrupting the existing site structure. Solution: We recommend using WPML's automatic translation feature to translate the entire site content. Ensure that the page builder used for the site is compatible with WPML. Follow the steps outlined in our documentation on automatic translation to maintain the structure of the content in the translated versions:
We also advise creating a full website backup before starting the translation process. If you encounter any specific issues during this process, please open a new support ticket for each unique issue so we can provide focused assistance.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please contact our support team for further assistance.
