Problem: The client is unable to see changes on the frontend after editing a page translated into a custom language (NZ-EN), and changes also disappear from the CMS after refreshing the page. The issue was identified as a trailing slash redirection in the .htaccess file. Solution: We advised the client not to change the language code directly in the database as it could disrupt all language connections for that language. Instead, we recommended creating a custom language using the desired code (NZ-EN). To further investigate the issue, we provided a sandbox environment for the client to replicate the issue or share access to their live site. Here is the sandbox link: https://pretty-marimba.sandbox.otgs.work/?auto=LZ9F7w3EseacASA8Q8bmmQDHKYuGcH8R
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
