Problem: The client is experiencing persistent connection issues with WPML on their website hosted in China. WPML is unable to connect to wpml.org for updates or validation due to suspected firewall or geoblocking restrictions. Solution: We recommend the client to contact their hosting provider to whitelist the following domains to ensure they are not being blocked:
We have confirmed from our side that the site is not being blocked by our services.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem:
The content of sub-category archive pages is not translating to German, although titles and URLs are translated correctly.
Solution:
Please make sure that translation of these pages, templates and layouts are 100% completed and published. If you're using Automatic Translation, then wait for these to complete.
Otherwise you can go to WPML -> Translation Management -> Select those templates and either translate manually (assign to a translator, or yourself) or send for automatic translation.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket with us for further assistance.
Problem: You are trying to activate the WPML plugin on your website but are unable to do so. The button to modify the certificate or unsubscribe is missing from the plugin's commercial tab. Solution: 1. First, ensure that your hosting provider whitelists the following domains to allow WPML to connect properly:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
2. Temporarily deactivate all plugins except WPML to check if there is a conflict causing the issue. Make sure to back up your database before proceeding. 3. For more detailed guidance, refer to our FAQ on connection issues at WPML Plugin Cannot Connect to WPML.org.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue where the URL parameter '?lang=en' remains in the URL after setting up redirections using Rank Math on a site under development. The expected URL was 'https://www.bassetti-group.com/en/', but the actual result is 'https://www.bassetti-group.com/en/?lang=en'. Solution: We analyzed the situation and found that the redirection to 'https://www.bassetti-group.com/en/?lang=en' is handled by Rank Math, and this behavior is not related to WPML. Visiting 'https://www.bassetti-group.com/en/' does not redirect further, which aligns with WPML's expected behavior. We also noticed that the client does not have WPML SEO installed. We recommend installing WPML SEO to enhance compatibility with Rank Math by helping it recognize the language settings more accurately. Since this issue is related to Rank Math's functionality, we advise contacting Rank Math's support for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
