Problem: The client's Italian shop page was reverting to English when accessed from the menu, despite all pages being translated. The issue persisted even after updating WPML and verifying settings.
Solution: 1. We confirmed that the Italian shop page translation was complete and published. 2. We updated the WPML Multilingual CMS plugin from version 4.9.5 to 4.9.6 to address a known redirect issue. 3. We refreshed permalink settings without changing any options and saved the changes. 4. We adjusted the menu link in the WordPress menu settings by changing the custom link to point directly to the Italian shop page URL. 5. We ensured that the 'Tutti' menu item linked correctly to the '/it/prodotti/' URL.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client experienced issues with WPML's automatic translation service where terms like 'chrome' and 'black' were mistranslated despite having glossary entries set up. Additionally, products manually translated were marked as 'needs update' after edits or bulk actions, and significant credits were deducted during bulk automatic translation of already translated content without explicit confirmation.
Solution: 1. We confirmed that the glossary entries for 'black-nero' and 'chrome-cromo' were correctly set up before the translation. However, due to the translation engine or WPML's translation memory handling, these terms were still mistranslated. 2. To address the mistranslations, we recommended switching to the PTC engine and making minor edits to the product details to force WPML to bypass the old translation memory. This involves: - Opening the affected product in the default language. - Making a minor edit and updating the product. - Resending the product for translation via WPML's Translation Dashboard. 3. To resolve the 'needs update' status, we advised: - Going to Products -> All Products. - Clicking the circular-arrow icon in the language column for the affected product. - Reviewing and saving the translation to mark it as complete. 4. For the issue of unexpected credit deduction, we refunded the mistakenly deducted credits and provided guidelines to prevent future occurrences by avoiding bulk automatic translations for products with potential untranslated or modified text.
Please note that this solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket here.
Problem: You are translating products and have noticed that the product is not connected to the media. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML → Settings → Media Translation. 2. Disable
Automatically detect best options for translating image texts
and click setup manually. 3. Check
Existing content
and
New content
and run the process. Before making any changes, please back up your database.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
